Customer Success Manager - Database

Role overview

This position focuses on guiding database customers through the entire relationship journey, from onboarding to renewal and growth. The role is based in Singapore and is centered on helping customers get the most value from TiDB, powered by PingCAP.

Key responsibilities

• Take ownership of the customer lifecycle end to end, including onboarding, adoption, renewals, and account expansion.
• Track cluster health and product usage patterns, then step in early when signs of scaling issues, efficiency gaps, or potential churn appear.
• Learn each customer’s data architecture and business use case well enough to suggest the most effective solution.
• Work closely with technical support and engineering teams to address and resolve complicated technical problems.
• Identify and pursue upsell opportunities such as higher service tiers, additional clusters, and new product offerings.
• Gather customer insights and product feedback to help shape the roadmap, and develop customer references and case studies.

Requirements

• At least 5 years of experience in customer success or technical account management, ideally within database or cloud infrastructure environments.
• Comfortable speaking with technical decision-makers such as DBAs, architects, and CTOs.
• Strong analytical approach and confidence working with CRM platforms.
• Exposure to cloud environments such as AWS, GCP, or Azure is an added advantage.

Additional information

This is a full-time onsite role in Singapore. The source did not specify a salary, number of openings, education requirement, or start date.