Customer Service Representative

About the Company

OTR Group operates more than 1,000 outlets across retail, convenience, and quick-service restaurants. Its portfolio includes brands such as Reddy Express, formerly Coles Express, Smokemart Giftbox, and in South Australia, Krispy Kreme, Hungry Jack’s, Oporto, and Guzman and Gomez, among others. The group is part of Viva Energy Australia, a listed company focused on refining, importing, and distributing energy products while supporting a safer and more sustainable energy future for Australians. Backed by Viva Energy’s national reach and OTR’s track record of innovation, the business is working to reshape the retail experience in Australia.

About the Role

As a Customer Service Representative, your main focus will be creating positive customer experiences while keeping the store clean, fully stocked, and inviting at all times. This is a busy, fast-moving role that requires the ability to juggle tasks and manage time effectively.

Key Responsibilities

• Deliver a high standard of customer service to every guest.
• Maintain a neat, well-stocked, and welcoming store environment.
• Work efficiently in a fast-paced setting while handling multiple tasks.
• Support product promotion and communicate specials to customers.

Skills and Attributes

• Strong customer service mindset.
• Ability to work independently and collaboratively.
• Good multitasking and time management skills.
• Comfort with standing for extended periods.
• Capability to perform moderate to heavy lifting and reaching as needed.
• Willingness to work flexible shifts, including late nights, early mornings, and weekends.
• Eagerness to learn about and promote the product range and offers.

Pre-Employment Requirements

The selected candidate must be able to verify their right to work in Australia and provide a current police clearance certificate.

Additional Information

Reddy Express is a division of OTR Group and sits within the broader Viva Energy Retail Australia network.