Customer Service Officer

Role overview

You will be part of a Trustee Operations team within a large national professional services organisation of more than 250 employees. The role sits on the front line and focuses on supporting Indigenous trust beneficiaries with responsive, respectful service. It is a busy position with varied tasks, including a significant volume of phone calls, application processing, and coordination with the right support channels.

Key duties

• Communicate with beneficiaries daily by phone, email, and face to face where needed.
• Review and process trust distribution applications with care and accuracy.
• Respond to questions and guide people toward the most suitable advice or support.
• Provide general administrative assistance when required.

What you bring

• Background in a high-volume contact centre or customer service environment.
• Clear, respectful, and professional communication style.
• Comfort using computers and confidence with common technology.
• A dependable, mature, and self-driven attitude.
• Strong coordination skills and the ability to manage competing deadlines.
• Genuine interest in helping others and making a positive impact.

Why this opportunity stands out

• Friendly, close-knit team with an enjoyable and engaging workplace culture.
• Although the role is advertised as full time, fewer hours may be possible for the right candidate.
• Comprehensive training will be provided.
• There is potential for the position to become permanent.

Application details

To be considered, share your resume through the application process. For a confidential discussion about the role, contact Tania Rogers on 0472 512 116.

About the recruiter

The recruitment team focuses on matching people with roles that suit their needs, aspirations, and workplace fit, with the goal of helping candidates thrive in the right environment.