Customer Service Executive

Role overview

ERA Singapore is hiring an experienced Customer Service Executive to support front-desk operations and administrative coordination. The role involves handling day-to-day enquiries, maintaining organized records, and providing responsive service to internal stakeholders.

Key duties

• Deliver prompt reception and frontline support while completing related administrative work.
• Respond to enquiries received in person, by phone, and through email.
• Keep confidential files properly stored and dispose of sensitive documents securely.
• Understand salespersons’ needs and work to help maintain satisfaction.
• Develop dependable relationships with salespersons through clear and open communication.
• Manage complaints, offer practical solutions within required timelines, and follow up to confirm issues are resolved.
• Go the extra mile to maintain positive engagement with salespersons.

Requirements

• A diploma in any discipline is required.
• At least 2 years of relevant experience in a customer-facing front desk role.
• Good working knowledge of MS Office tools.
• Strong interpersonal and verbal/written communication abilities.
• Ability to collaborate well and contribute to a cooperative team environment.

Ideal candidate profile

The right person will already have experience in a service-focused setting and be comfortable resolving questions, concerns, and enquiries. Strong time management, clear communication, and careful attention to detail are important for success in this role.

Compensation and benefits

A pay package aligned with the candidate’s experience and qualifications will be provided to the selected applicant.

• 2 wellness leave days
• Birthday leave plus a $100 birthday token
• Medical, dental, and insurance coverage
• Career growth, training, and development opportunities