- 经验
- 3+ yrs
- 薪水
- COP 3,000,000 – COP 3,000,000 / month
- 职位空缺
- 1
- 发布
- 1 天前
- Work mode
- 在家办公
- 学历
- Bachelor's degree
- Eligibility
- Candidates must be based in Bogotá, Colombia and able to work only from within the country. The role is open to applicants with the required support experience, language ability in English and Spanish, and the flexibility to begin with full availability during the initial two months.
- Resume
- Required to apply
职位描述
Role overview
This is a work-from-home opportunity for professionals located in Bogotá, Colombia. The position is centered on helping customers successfully use the service, resolving issues with care, and delivering clear guidance in a friendly, dependable manner.
About the company
The organization is working to expand financial access for the next generation by reshaping the shopping experience beyond payments. It combines technology with interest-free installment options to make purchases more accessible, improve merchant conversion, and increase order value. The team is focused on building a distinctive shopping journey that creates real value for both consumers and merchants.
What you will do
- Deliver timely, accurate, thoughtful, and customer-focused support to consumers.
- Handle basic as well as more complicated questions through email, live chat, and phone.
- Communicate with clarity and empathy while writing concise instructions and explanations.
- Build trust and collaboration within the customer support team.
- Learn how customers use the service and share useful insights with Product and Development.
- Advocate for customers by identifying improvement opportunities in products and internal processes.
- Flag recurring issues, share patterns with leadership, and propose practical solutions that improve the customer experience.
Skills and experience needed
You should be comfortable solving problems, working quickly, and handling customer conversations with professionalism. Strong written and verbal English is essential, and Spanish fluency is also required. Experience in support work, especially in fast-moving environments, is important, along with the ability to manage multiple tasks and use sound judgment.
Work conditions
- Remote-only role; you must work from Bogotá, Colombia and cannot work from outside the country.
- Training lasts 3 to 4 weeks.
- Full availability is required during the first 2 months, and no vacations will be approved in that period.
- The schedule is fixed and aligned to Central Standard Time.
- Compensation includes a competitive salary and a bonus structure.
Compensation and benefits
- Monthly pay of COP 3,000,000.
- Performance bonus ranging from 15% to 25% of monthly salary.
- Remote work arrangement.
- Additional benefits may be provided after performance review.
What the company values
The team looks for people who maintain very high standards, think beyond convention, act quickly, build trust through respectful communication, challenge ideas constructively when needed, and stay committed to delivering strong results even when circumstances are difficult.
Additional information
Applicants should be prepared to use clear communication, solve technical or process-related issues, and show enthusiasm for learning new tools and helping customers succeed. Familiarity with support platforms such as Zendesk, LiveAgent, or Jira is considered an advantage.