Client Relations Executive (Back-up Sales Support)

About the Role

Cloud Spaces is a high-end workspace brand that offers contemporary, flexible, and motivating environments designed to help businesses connect, expand, and succeed. The company focuses on delivering excellent client experiences through attentive service, smart solutions, and smooth day-to-day operations.

This position is for a Client Relations Executive who will also handle backup sales duties. It is a strong fit for someone who enjoys client service, relationship building, and sales work in a premium hospitality or coworking setting.

Client Experience and Relationship Management

• Serve as the first contact point for clients and visitors, ensuring a polished and friendly welcome.
• Develop and sustain positive client relationships that support satisfaction and long-term retention.
• Handle client onboarding, welcome follow-ups, and ongoing engagement activities.
• Respond quickly to client questions and help coordinate solutions that improve the overall experience.
• Help maintain an energetic, collaborative, and service-led workplace atmosphere.

Sales Support and Business Development

• Assist the Center Manager in meeting occupancy and revenue goals.
• Track and follow up on leads using the CRM system.
• Conduct workspace tours and support membership sales as well as upselling opportunities.
• Keep client information and sales pipeline records updated accurately in the CRM platform.
• Step in as a certified backup sales representative whenever needed.

Operations and Administrative Support

• Support the daily running of the center so service remains smooth and consistent.
• Cover reception duties when required.
• Assist with invoicing, billing administration, and collection-related tasks.
• Ensure client records, contracts, and operational documents remain accurate and organized.
• Work with internal teams to support service quality and operational efficiency.

What Success in This Role Looks Like

• Providing outstanding client experiences that increase satisfaction and retention.
• Helping improve conversions and revenue by actively managing leads and building relationships.
• Contributing to efficient operations and a positive workplace culture.
• Building trusted client connections while supporting the overall performance of the center.

Qualifications and Experience

• Prior experience in client relations, customer service, hospitality, sales support, or another client-facing role.
• Strong communication and interpersonal abilities, along with a confident and professional manner.
• A customer-first approach and a genuine commitment to excellent service.
• Good organization skills, initiative, and a results-driven mindset.
• Ability to juggle multiple priorities in a busy, fast-moving environment.
• Comfort using Microsoft Office tools, especially Excel.
• Experience with CRM platforms and basic billing or invoicing work is an advantage.

Why Join Cloud Spaces?

• Join a growing and innovative premium workspace company.
• Be part of a collaborative, energetic, and customer-focused workplace.
• Gain exposure to sales, operations, and client relationship management.
• Access development opportunities that can lead toward leadership and management roles.

Location

This role is based in Abu Dhabi Emirate, United Arab Emirates and is an on-site position.