Claims Call Center Representative

About Zurich

Zurich North America is a major insurer operating across multiple lines of business and serving customers in local and international markets. Its client base includes individuals, smaller firms, mid-market and large enterprises, as well as multinational organizations.

Role Overview

Zurich is hiring confident, personable, and self-driven customer care professionals to join its Claims Call Center team in early August 2026. This is a customer-facing role centered on helping people, handling claims-related calls and other reporting channels, and delivering accurate support. New hires will complete a detailed six-week training program before fully taking on the role.

Important location note: Candidates must already live in the United States. The preferred time zones are CST, PST, and MST.

Key Responsibilities

• Receive and process first notice of loss claim reports submitted through phone and non-phone channels, ensuring the information is handled promptly and accurately.
• Address complicated claims questions and issues, and escalate or involve the right people when additional support is needed to resolve matters effectively.
• Work with internal teams and external clients to share information, confirm details, and resolve questions or concerns efficiently.
• Offer suggestions and feedback to help improve the quality of customer service delivered by the team.
• Work in accordance with company procedures and risk/compliance requirements.

Work Schedule and Highlights

• 8-hour shifts scheduled between 7:00 AM and 7:00 PM, Monday through Friday, Central Standard Time.
• The job is fully remote, including the training period.
• Annual merit increases and bonus potential are available.
• There is possible eligibility for overtime pay.
• PTO is included.
• 401(k) match offered.
• Career growth and internal mobility opportunities.
• Medical, vision, and dental coverage are provided.

Basic Qualifications

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Experience with data entry.

Preferred Qualifications

• At least 6 months of call center experience.
• Strong data entry ability and typing speed of 32 WPM or higher.
• Comfort using Windows-based systems and Microsoft Office tools.
• Ability to move quickly across multiple screens and browsers with accuracy.
• Strong reading comprehension and a professional manner.
• Good verbal and written communication skills.
• Strong attention to detail and solid problem-solving ability.
• Insurance knowledge is an advantage.

Work From Home Requirements

• A dedicated workspace that is quiet and free from distractions.
• A stable high-speed internet connection with at least 5 Mbps upload and 10 Mbps download speed.

Pay and Benefits

The listed hourly pay range is $17.79 to $21.64. The role is also eligible for a 5% short-term incentive bonus. Compensation may vary by location, role, skills, and experience, and the company notes that candidates whose expectations are above the listed range are still encouraged to apply.

Additional Information

Zurich promotes growth, inclusion, and a supportive work environment. The company highlights over 150 years of experience and coverage across 25+ industries, including 90% of the Fortune 500®. Zurich North America is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by applicable law. The company complies with 18 U.S. Code 1033. Unsolicited resumes from agencies are not accepted; preferred vendors are directed to use the Recruiting Agency Portal. Employment sponsorship is not offered.

Locations

This remote position is available from the following virtual offices: Illinois, Arizona, Arkansas, Colorado, Idaho, Iowa, Kansas, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington State, and Wyoming.