- 经验
- 任何
- 薪水
- —
- 职位空缺
- 1
- 发布
- 3周前
- 工作模式
- 在办公室
- 合格
- Applicants should be able to work full time on-site in Christchurch and be available for a roster that includes early shifts, late shifts, and rotating Saturday work. The role is suitable for someone seeking to build a career in insurance and customer-focused claims handling.
- 恢复
- 需要申请
你的工作地点
职位描述
Role overview
FMG is looking for a Claims Adviser to join its Christchurch team from early August 2026. This position is centred on providing high-quality service to clients and guiding them through the claims journey while helping achieve fair outcomes for both the client and the business.
The role is largely phone-based, so you will spend your day speaking with clients, taking claims, handling enquiries, and resolving issues with a practical, supportive approach. You will manage a varied claims workload and contribute to a positive customer experience at every step.
What the role involves
- Receiving and managing a broad range of claims
- Responding to client questions and helping resolve problems
- Maintaining regular phone contact with clients throughout the claims process
- Working through a diverse portfolio efficiently and accurately
- Supporting outcomes that are beneficial for both clients and FMG
What FMG is looking for
The ideal candidate will bring a client-first mindset, a calm and organised way of working, and the ability to handle multiple tasks in a fast-paced environment. Confidence, empathy, and clear communication are essential, along with sound judgement and a collaborative attitude.
Working hours
Work is scheduled between 7:30am and 6:30pm, Monday through Friday. Team members will rotate between an early shift and a 10:00am to 6:30pm shift. Flexibility for later shifts is required, and a rotating Saturday shift from 8:30am to 4:00pm is also part of the roster.
About FMG
FMG has been New Zealand-owned since 1905 and is the country’s leading specialist insurer for rural clients. As a mutual organisation, it uses profits to help keep premiums competitive and to invest in its people and culture.
Why join FMG
- Free life insurance and income protection cover
- Company superannuation contribution of 4%
- Five paid days for professional development each year
- Two paid wellbeing days each year
- Annual salary reviews
- One paid give-back day annually
- Flexible working options may be available
- Additional employee benefits
Additional information
This position offers a strong opportunity to develop a career in insurance and grow within a supportive team. It is suited to someone who wants a challenging role with room to learn and progress into future opportunities at FMG.
Application deadline
Applications close at 5:00pm on Tuesday, 23 June 2026.