Chef de projet service client / back office

About the role

CARBON Corporate Services Ltd. is hiring a Customer Service / Back Office Project Manager as part of its administrative outsourcing activities for French companies. The role is focused on setting up and running customer support operations on behalf of a client company.

Mission

Your main purpose will be to build and operate an effective customer service function for a client company that outsources these tasks to CARBON.

Key responsibilities

• Get up to speed on the client’s software tools and operating processes.
• Handle the administrative follow-up of projects.
• Provide customer service support when needed.
• Prepare and share updates and reporting with the client.
• Design and improve workflows to keep operations efficient over the long term.
• Take the necessary initiatives to strengthen and optimize the outsourcing setup.

Required qualities

• Strong organization and attention to detail.
• Sense of responsibility and reliability.
• Excellent spoken and written French.
• Very good computer adaptability and ease with digital tools.
• Strong command of Excel.
• Positive human values and a strong commitment to work.

Working conditions

This is a permanent, full-time, on-site position. The role should start as soon as possible. Working hours may align with French business hours, with the latest end time being 22:00. The company offers an attractive salary and access to internal profit-sharing and incentive schemes.

Company environment

CARBON describes its team as young and dynamic, with a strong culture of intrapreneurship, continuous learning, teamwork, and equal sharing of profits among collaborators. The office is located at The Junction, Calebasses. Preference is given to candidates living in the north of Port Louis who have their own means of transport.

Application contact

Interested candidates should contact Isabelle at idupond@carboncs.mu.

Employment type

Full-time position.