Account Manager

About Mitratech

Mitratech builds products that help organizations simplify work across Legal, Risk, Compliance, and HR. The company operates with a globally distributed team, values strong people practices, and emphasizes learning, inclusion, and a positive work environment. It combines entrepreneurial energy with the backing needed to work on advanced technologies at pace.

For more than 35 years, Mitratech has focused on solving complex business problems. Its software serves 20,000 client companies worldwide, including 30% of the Fortune 500 and more than 500,000 users across over 160 countries.

The company continues to grow and is seeking people who bring energy, new ideas, and a collaborative mindset to help shape its next stage of success.

Role overview

The Account Manager is responsible for a portfolio of up to 150 accounts and owns the outcomes tied to retention, revenue expansion, and quota achievement. This is a relationship-led position in which you will represent the company to clients, strengthen trust, and uncover opportunities to grow existing accounts.

You will manage the customer journey across onboarding transitions, renewals, and business reviews, while also driving upsell and cross-sell activity. Success in this role depends on balancing commercial focus with a strong customer-first approach. You will also work closely with Support, Training, Marketing, Services, and Product to help clients adopt the platform, stay engaged, and realize ongoing value.

Key responsibilities

• Take full ownership of a defined account portfolio and deliver on retention, expansion, and quota goals, including upsell and cross-sell targets.
• Spot and pursue growth opportunities within current customers through discovery conversations, consultative selling, and solution-based positioning.
• Run the renewal process from start to finish, including forecasting, negotiation, and closing within target timelines.
• Act as the main contact for assigned clients and build credibility across several levels of each organization.
• Hold regular reviews to evaluate account health, customer satisfaction, and future growth potential.
• Create and execute account plans that connect client goals with expansion opportunities.
• Lead business reviews that clearly show value delivered and help move growth discussions forward.
• Keep CRM records accurate and up to date, including pipeline, opportunities, and account information, and share dependable forecasts with leadership.
• Work with Customer Solutions to ensure clients are fully adopted and benefiting from the platform.
• Partner with Marketing and Sales on campaigns and initiatives aimed at existing customers.

What the company is looking for

• 3 to 5 years of experience in account management, sales, or another client-facing revenue role, with a history of meeting or surpassing quota.
• Experience managing a large book of business, ideally 100 or more accounts, while keeping engagement and satisfaction high.
• Strong commercial judgment and the ability to identify, develop, and close revenue opportunities without losing focus on customer needs.
• Excellent relationship-building and communication skills, with the ability to earn trust quickly and interact clearly and warmly.
• A consultative approach to selling, including the ability to ask strong discovery questions, understand business goals, and position value-driven solutions.
• Confidence in negotiation and the ability to handle renewal and expansion conversations across different levels of an organization.
• Good organization and time management skills, with the ability to prioritize across a large and varied portfolio.
• Experience using CRM systems, preferably Salesforce, along with reporting and pipeline management.
• Self-driven, resilient, and motivated by achieving targets.

Education

A bachelor’s degree is preferred, though equivalent professional experience is also acceptable.

Location and work arrangement

This is a fully remote position that can be performed from anywhere in Canada. Preference is given to candidates working in or aligned with the EST or CST time zones in the USA.

Compensation

The expected annual pay range for this Canada-based opportunity is CAD 70,000 to CAD 80,000.

Equal opportunity statement

Mitratech is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.