3rd Key

About the Company

This role is with Lids, a retail business focused on sales, store presentation, and customer service.

Role Overview

The 3rd Key position supports store performance by helping drive sales, maintaining operating standards, and assisting with day-to-day retail responsibilities. The role also involves supporting store leadership with supervision, training, inventory control, and compliance with company procedures.

Sales and Customer Service

• Help increase store sales by delivering strong customer service.
• Work toward meeting or surpassing company targets for individual performance.
• Support the tracking and review of associate sales performance by offering constructive feedback on strengths and areas to improve, while staying aligned with company goals.
• Follow visual merchandising standards, including correct product presentation, signage, and store cleanliness.
• Maintain a polished and professional appearance in line with the dress code policy.

Operational Duties

• Help protect company assets in accordance with Lids retail policies.
• Assist with creating store schedules that ensure adequate coverage and follow wage-control guidelines.
• Carry out inventory procedures accurately, including receiving goods, transfers, price updates, and product counts.
• Complete required documentation and recordkeeping in line with company policy and applicable state and federal laws.
• Open and close the store when needed, following the Operations P&P Manual.
• Follow all company policies, procedures, and guidelines.

Supervision and Team Support

• Take part in Lids training programs and work toward sales and task goals with regular follow-up.
• Assist with hiring and training staff on store operations and procedures.
• Promote employee compliance with company rules, including the protection of inventory, funds, and property.
• Step in to perform subordinate duties when required.
• Communicate effectively with employees at all levels of the organization.
• Complete additional tasks as assigned.

Requirements

• High school diploma or an equivalent qualification, plus 1 year of related experience.
• Demonstrated ability to drive sales while limiting loss.
• Strong people skills and the ability to speak clearly and professionally.
• Comfort using a computer and relevant software applications.
• Ability to lift up to 50 pounds.
• Ability to climb ladders and work with hands overhead.
• Capacity to stand for up to 100% of the work shift.
• Ability to work independently without direct supervision.

Education

Less than high school graduate and high school graduate or equivalent are listed as education considerations for this position.

Additional Information

The original posting includes no separate salary, benefits, openings, start date, application deadline, or candidate-specific eligibility details.

Reports to: Not specified in the source.