Venue Technician

Role Overview

The Venue Technician supports event delivery by preparing, operating, and dismantling basic audiovisual equipment. The role combines hands-on technical work with strong guest service, safety awareness, and coordination with venue staff, clients, and vendors to help ensure events run smoothly.

Equipment Operation

• Prepare equipment before events by cleaning, testing, maintaining, setting up, and repairing items as needed.
• Help deliver a smooth event experience by completing setup, operation, and breakdown of basic audio-visual equipment accurately and on time.
• Identify technical issues during events and resolve them promptly.
• Follow company safety and security procedures at all times.
• Use the required personal protective equipment and comply with health and safety rules.
• Escalate any health or safety concerns to the onsite HSE Manager or Project Manager.
• Work collaboratively with other technicians on larger assignments when required.

Customer Service

• Provide high-quality service that aims to meet or exceed the expectations of internal and external customers.
• Maintain professional and positive communication with clients and other stakeholders.
• Meet guests onsite to confirm their needs are being met and that the equipment setup is functioning correctly.
• Monitor events throughout the day and check in with customers as needed.
• Support a strong working relationship between the hotel, venue, and client.

Technical Ability

• Understand the technical side of the role and use basic troubleshooting skills for equipment and software-related issues.
• Handle equipment problems and event changes efficiently and professionally.

Systems Knowledge

• Follow company procedures, complete system updates, and handle paperwork accurately.
• Use equipment sheets to identify what must be set up and struck, and coordinate with staff and external vendors when equipment is needed.
• Support revenue growth by using floor-up selling techniques when appropriate.
• Work with clients to finalize invoices.

Additional Information

The responsibilities listed above are not exhaustive. Depending on business needs, the role may include other related tasks within scope, with or without prior notice.

Location

Dubai, Dubai, United Arab Emirates