Teamlead Ticketing

About the Role

Arnold Kuthe Entertainment GmbH operates Wintergarten Berlin, one of Europe’s most respected dinner theaters and variety venues. The house stages captivating variety productions along with memorable gala and special events that create a distinctive experience for guests.

To further develop the ticketing function both strategically and in day-to-day operations, the company is looking for a committed and reliable Teamlead Ticketing (m/w/d/x) as soon as possible. The role is available in full-time or part-time and is based on-site in Berlin.

What You Will Do

You will take ownership of the full ticket sales process for Wintergarten Varieté Berlin. This includes technical system administration, direct guest consultation, and the continued strategic improvement of ticketing. In addition, you will lead the box office and service team, ensure smooth daily operations, and act as an important link, especially with the Marketing/Communication/Sales department.

Requirements

• You should enjoy working with customers by phone, email, and in person at the theater box office.
• Strong hands-on experience with EVENTIM.Inhouse is required.
• Exposure to other ticketing platforms is considered an advantage.
• Excellent communication skills, strong interpersonal abilities, and a consistently service-minded approach are essential.
• You need to stay resilient under pressure and present yourself confidently in demanding situations.
• Interest in variety shows, theater, and live entertainment is important for success in this role.
• Regular availability in the evenings, on weekends, and during public holidays is expected.
• Previous experience in CRM and in creating as well as interpreting reports is beneficial.
• A structured, independent, and solution-oriented way of working is required.

Benefits

• You will work on a varied and exciting set of responsibilities in a creative environment.
• The organization offers flat hierarchies and a warm, family-like culture.
• Employee discounts are available for the venue’s premium food service, shows, and events.
• After one year of service, the position comes with a secure and permanent employment relationship within Berlin’s cultural scene.
• You will be part of a diverse and supportive team that encourages your growth and development.
• The workplace is centrally located near Potsdamer Platz and well connected by public transport.

Additional Information

The organization is committed to equal opportunity and diversity. Applications are welcomed from people of all cultural and social backgrounds, ages, religions, beliefs, disabilities, sexual orientations, and gender identities.

Applications are requested exclusively by email.