Team Member - Operations

Role overview

This position focuses on operational support across secured retail lending workflows. The incumbent will handle both disbursement-side and servicing-side tasks, ensuring accurate system updates, timely processing, and coordination with internal teams and external partners.

Disbursement activities

The job involves completing customer onboarding in CAS/SAP and capturing all demographic and sanction-related details with precision. This includes information such as ROI, RPS, tenor, and key identifiers like PAN and LEI, along with collateral data.

Repayments and servicing

Responsibilities also cover applying repayments, recording part-prepayments, processing re-schedulement and rate-change impacts, handling refunds and waivers, and managing loan termination or cancellation requests. The role additionally includes issuing FC letters and completing account closures within agreed cut-offs and turnaround times, in coordination with internal stakeholders and external service partners.

Reporting

The role holder is expected to prepare accurate and timely MIS reports and operational summaries covering multiple aspects of secured retail operations.