Service Desk Officer

Role overview

As part of the Digital Technologies team, this role focuses on keeping the organisation’s network, infrastructure, and business applications running smoothly and reliably. The position offers a hands-on opportunity to contribute to the service desk function while working independently to deliver strong technical support.

Key duties

• Handle day-to-day service requests and incidents allocated to the ICT Service Desk, working within agreed service levels and ITIL-based ticketing processes in Jira.
• Provide in-person ICT assistance to employees and consistently demonstrate the values of the ECQ and the Queensland Government in every interaction.
• Support user environments and the technology tools that help staff work effectively.
• Manage endpoint devices through Intune.
• Support Windows 10 and Windows 11 environments.
• Work with Office 365 services, including Exchange Online, SharePoint, Teams meeting rooms, and OneDrive.
• Apply practical administration knowledge of Microsoft Windows Server.
• Work with Entra, Active Directory, and Conditional Access.
• Support Azure environments, including IaaS and PaaS services.
• Assist with cloud-related supporting technologies such as firewalls and identity solutions.
• Follow established procedures for routine operational work, election-specific initiatives, and technology rollouts.
• Help create operational policies, practices, and system documentation.
• Participate in technology deployment projects that improve services and support election event activities.
• Contribute to practical, cost-effective technology solutions while working with external vendors and suppliers.
• Identify opportunities to improve processes and help introduce new tools and ideas aligned with the Commission’s Digital ICT Strategy.
• Keep your knowledge current on the department’s business operations, ICT environment, and broader technology trends.

Additional information

Applications will stay active for 12 months.

Job ad reference: QLD/693369/26.

Closing date: Friday, 10 July 2026.

Occupational group: IT & Telecommunications.

Work environment

This is an on-site position based in Brisbane, Queensland, Australia.