Sales Support Coordinator

About the Company

Avanos Medical is a healthcare technology company that develops, manufactures, and markets medical device solutions used in more than 90 countries. The organization is focused on clinically effective products that help patients recover and improve outcomes, with a strong emphasis on innovation, collaboration, and making a meaningful impact in healthcare.

The company describes itself as independent in spirit and different in approach, with a culture that encourages initiative, agility, and continuous improvement. Its broader mission is to help address major healthcare challenges, including solutions that support recovery and reduce reliance on opioids.

Role Overview

The Sales Support Coordinator will be responsible for a wide range of sales support and coordination activities across the Central Asia markets. This role reports to the Sales Director, Central Asia, and works closely with business development, sales, distributors, finance, supply chain, and corporate teams.

Key Responsibilities

The role covers sales operations, distributor coordination, marketing support, inventory tracking, reporting, and administrative work related to sales processes.

• Support the business development and sales teams across Central Asia with day-to-day activities.
• Assist in rolling out sales strategy and execution plans.
• Prepare quotations and support tender or RFP submissions.
• Handle incoming sales enquiries before routing qualified leads to the sales team.
• Arrange meetings and sales appointments.
• Build and maintain strong relationships with distributors and customers.
• Manage key accounts through regular follow-up and coordination.
• Maintain Salesforce.com and CRM records, including improving client, distributor, and prospect contact information for outreach purposes.
• Handle distributor agreement workflows and manage onboarding, offboarding, and renewals within Salesforce.com.
• Serve as APAC contact for the Distributor Life Cycle Management project and coordinate with Australia/New Zealand, India, and future Japan counterparts, as well as the corporate/international project team.
• Coordinate with finance and distributors to support timely account receivable payments and prepare tracking reports for sales managers.
• Follow up on distributor product registrations and product quality matters.
• Gather market information and competitor insights to support sales analysis and reporting.
• Carry out data entry and maintain accurate records.
• Analyze data, including distributor and market trends as well as inventory levels.
• Prepare monthly and quarterly sales reports.
• Identify process gaps and suggest improvements in reporting and workflow.
• Perform other sales-related tasks as needed.

Distributor Management

• Manage new distributor appointment agreements and renewals.
• Keep distributor agreements and related documents organized in a central repository.
• Monitor distributor performance and track progress.
• Work with distributors on inventory levels and sales forecasting.
• Communicate product and sales information to distributors and customers.
• Coordinate first-level clinical support for distributors and clients.
• Process SAP payments.
• Handle educational grant processing in Salesforce.com.

Marketing Coordination

• Organize conferences, events, and webinars, including lead follow-up after the event.
• Manage marketing materials, brochure printing, and promotional items.
• Support CME programs, event consolidation, and vendor payments related to sales and marketing.
• Track and monitor product samples.

Inventory Management

• Oversee stock inventory and reconciliation activities.
• Work with supply chain and distributors to monitor inventory levels and assess inventory holding metrics.

Qualifications and Experience

• A bachelor’s degree in business or an equivalent level of education is required.
• At least 2 years of experience in a sales coordinator, sales support, or similar position, preferably within medical devices or technical devices.
• Strong people skills and a customer-focused mindset.
• Good interpersonal and communication abilities.
• Ability to persuade and influence stakeholders.
• Excellent organization and time management skills.
• Self-motivated and able to work independently.
• Strong analytical thinking.
• Solid understanding of sales principles and customer service practices.
• Comfortable working in a team and on individual tasks.
• Ability to follow company policies and procedures.
• Capable of working under pressure.
• Able to troubleshoot issues and resolve conflicts effectively.

System and Software Skills

• General computer literacy is required.
• Strong working knowledge of Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Experience with Salesforce.com, SAP, ContractPOD, and Marketo will be considered an advantage.

Additional Information

This position is focused on supporting sales operations for Central Asia while coordinating across multiple regions and internal functions. The work includes both operational and relationship-management responsibilities, along with reporting, analysis, and administrative support across sales, distributor management, marketing, and inventory processes.