Remote Customer Support Advisor (Chat & Email)

About the Company

Excevo is a technology and outsourcing services company headquartered in England. It supports clients in the global online sector and aims to provide a work environment where ambitious people can grow, learn, and collaborate with experienced teammates.

This is a contractor engagement, so the selected candidate will be responsible for their own local taxes. Compensation is paid through bank transfer every month, on or before the 5th day of the following month, for the previous calendar month’s earnings.

Compensation

The role pays $2.8 per hour.

Role Summary

The customer support advisor will manage customer interactions across web chat, email, and social media while following established company procedures. The position operates on a 24/7 schedule, and shifts may be assigned for morning, afternoon, night, or early morning based on client demand.

Key Responsibilities

• Respond to customer questions and concerns through web chat, email, and social media in line with company guidelines.
• Recognize urgent issues and route them promptly to the Team Leader and Operations team.
• Take part actively in team meetings and coordination activities.
• Deliver every interaction in a courteous, professional, and helpful manner.
• Investigate customer issues, identify the root cause, and offer practical, satisfactory solutions.
• Escalate unresolved or critical matters to the Team Leader when required.
• Meet agreed performance targets, KPIs, and operational objectives.
• Follow shift timings strictly and comply with internal policies, procedures, and workflows.
• Collaborate effectively with teammates in a fast-paced support environment.

Requirements

• Strong interest in customer care and service excellence.
• Fast and accurate typing ability.
• Good written and spoken English communication skills.
• Flexibility to work public holidays and weekends as needed.
• Positive mindset and the ability to stay composed under pressure.
• Capable of working with minimal supervision.
• Quick learner who can adapt to set targets and changing requirements.
• Must have a laptop or PC with at least a 15.6-inch screen and internet access via a Wi‑Fi router with 50 Mbps speed.
• Immediate joiners are preferred.
• Ability to handle at least 16+ tickets per hour.
• Bachelor’s degree required.
• Customer service experience of 4 years is required.
• English proficiency is mandatory.
• Must be available for 24x7 rotational shifts, including night, overnight, morning, and day shifts.

Important Notice

Excevo uses a merit-based hiring process and does not charge any fee at any stage, including application, interview, or processing. Any request for money or a “selection fee” from someone claiming to represent the company should be treated as fraudulent and reported through the appropriate job portal.

Location

The role is remote and can be performed from anywhere in India.

Employment Type

This is a full-time contractor position.