Remote Customer Service - Product Support

Role Overview

This position is for a home-based customer service and product support professional who will assist customers for a team operating from Chelsea, Massachusetts. The pay offered for this role is $25 to $45 per hour.

What You’ll Do

• Respond to customer queries through phone, email, and chat, delivering prompt and correct help for product-related questions and problems.
• Identify and resolve technical issues, while walking users through practical troubleshooting steps.
• Record customer conversations and outcomes accurately in the CRM platform.
• Work with internal departments to route and close more complex cases efficiently.
• Share customer feedback that can help improve product functionality and the overall support experience.

Skills and Profile

The ideal candidate should bring strong communication skills, solid problem-solving ability, and a customer-first mindset. Experience in customer support or product assistance is helpful, though it is not a strict requirement.

Benefits

• Flexible scheduling with a remote work setup.
• Competitive hourly compensation with bonus opportunities.
• Training support and continued guidance on the job.
• Access to health, dental, and vision insurance options.
• Paid leave and public holidays.

Additional Information

This role is based out of Chelsea, Massachusetts, and is offered as a remote full-time opportunity.