Quality Head

About the Company

The employer is an Indian non-banking financial company (NBFC) focused on financial services operations.

Role Overview

This position is for a Quality Head responsible for driving process excellence, strengthening quality controls, and supporting continuous improvement across business operations in Chennai.

Process Excellence and Standardization

• Review current operating workflows to spot inefficiencies and areas where processes can be streamlined, while keeping a detailed log of improvement opportunities.
• Create, update, and maintain standard operating procedures so that work is carried out consistently and in line with business requirements.
• Work with operations teams to reduce process variation, lower rework, and improve turnaround times, and raise recurring concerns to the Head of Quality.

Quality Assurance and Performance Management

• Monitor important quality metrics to confirm adherence to defined standards and business goals.
• Carry out regular quality checks and sample-based operational audits, ensuring all findings and records are properly documented.
• Use internal quality scorecards to assess departmental performance and share practical recommendations for improvement.
• Support ongoing improvement efforts, including Kaizen-driven activities, to raise efficiency and service quality.

Quality Improvement Projects

• Assist in designing and delivering quality improvement projects using structured methods such as DMAIC.
• Partner with cross-functional teams to implement improvement initiatives successfully.
• Track project progress, schedules, and outcomes, and provide status updates to the Head of Quality on a regular basis.

Change Implementation and Process Adoption

• Help introduce new processes, policies, and quality programs across business units.
• Encourage strong adoption of process changes by coordinating closely with stakeholders and operational teams.
• Identify implementation challenges and resolve operational issues to support smooth rollouts.

Training, Awareness, and Quality Culture

• Conduct basic training sessions on quality principles, process excellence, and operational best practices.
• Work with departmental Quality Champions to strengthen quality standards and sustain improvement efforts.
• Build awareness of SOPs, First Time Right practices, and quality expectations through dashboards, visual tools, communication initiatives, and digital learning content.

Eligibility

Applicants must hold any graduate degree.