Project Coordinator

About CTS

CTS provides end-to-end IT services tailored to the needs of mission-driven organizations. While the company has especially strong experience supporting nonprofits and educational institutions, its team also manages complex technology requirements for clients across many industries. CTS is focused on making technology run smoothly so clients can stay centered on their own missions.

The company values a workplace built on growth, teamwork, and innovation. Joining CTS means contributing to impactful IT projects while developing your career in a supportive and fast-moving environment. The organization is headquartered in Brooklyn, NY, has more than 90 employees, and operates across the United States and in multiple other countries.

Role overview

The Project Coordinator reports to the Director of the PMO and serves as the operational support hub for the Project Management team. In this position, you will provide the administrative and tactical support that allows Project Managers to stay focused on strategic and client-facing work. You will help strengthen the foundation of project delivery by keeping the behind-the-scenes processes organized, accurate, and moving efficiently.

This role is ideal for someone who is highly organized, takes initiative, and pays close attention to detail. If you enjoy creating structure, improving processes, and making sure work flows smoothly, this position is a strong fit.

Key responsibilities

• Turn approved sales orders into active project records in the company’s internal systems and confirm that the project information is correct.
• Support procurement coordination by checking product lists, notifying Finance when items are ready to be purchased, and following shipments and deliveries for the Project Manager.
• Keep the central resource calendar current, manage urgent scheduled items, and flag possible conflicts before they create issues.
• Maintain the accuracy and overall health of PMO systems such as ConnectWise and TopLeft by overseeing weekly time-entry compliance and regularly reviewing project cards for correct status updates and workflow adherence.

Requirements

• At least 2 years of experience in project coordination, sales support, or operations, ideally in an IT services or professional services setting.
• Strong sense of accountability and a genuine interest in improving processes.
• Excellent organization and time-management abilities.
• Solid analytical and troubleshooting skills, with curiosity about project management best practices.
• Clear written and verbal communication skills.
• Prior exposure to an MSP environment or a PSA platform such as ConnectWise is a plus.

Work schedule and location

This is a hybrid position based in Brooklyn, NY. The expectation is one in-office day per week during the off-season and as many as four in-office days per week during peak season. Working hours are Monday through Friday, 9:00 AM to 5:30 PM EST.

Compensation

The annual salary range for this role is $60,000 to $80,000.

Benefits

• Competitive pay
• Medical, dental, and vision coverage, with 80% of employee-only premiums paid by the company and 75% covered for employee-spouse, employee-children, and family plans
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Commuter benefits
• Short-term disability coverage fully paid by the company
• Long-term disability coverage fully paid by the company
• Life and AD&D insurance, plus optional supplemental life coverage
• Paid time off, including paid parental leave
• 10 holidays
• 2 floating holidays

Additional information

CTS takes part in the E-Verify program. As part of this process, the company shares Form I-9 information with the federal government to verify employment eligibility in the United States. More information is available at the official E-Verify website in English and Spanish.

Interview process

The hiring process is designed to move quickly. Communication about interviews will come from the company’s recruiting email address through Greenhouse. Depending on the role, the process may be adjusted or expanded, and candidates will be informed in advance.

• Initial screening call with HR for 30 minutes
• Technical interview with the Hiring Manager for 45 minutes
• Panel interview with the Hiring Manager and Department Director for 60 minutes
• Executive interview, if needed

Equal opportunity and accommodation

CTS is an equal opportunity employer and values a diverse, inclusive workplace. Hiring and employment decisions are made without regard to protected characteristics such as race, color, ancestry, national origin, religion, disability, sex, pregnancy, age, gender identity, sexual orientation, marital status, veteran status, or any other status protected by law.

The company also provides reasonable accommodation to applicants when needed. If accommodation is required, candidates should contact the recruiting team after the interview process begins. Requests are handled with discretion and confidentiality, as allowed by law.