Prison Support - HMP Wayland

Role overview

This position is for an Operational Support Grade within HM Prison and Probation Service. The role supports the everyday operation of a busy prison and is part of a team that keeps the establishment running safely and efficiently.

What the job involves

You will handle a wide mix of duties across security, reception and day-to-day operational support. Typical work includes searches at the gate, managing deliveries, overseeing visitors, monitoring phone activity and CCTV, and carrying out a combination of desk-based and physically active tasks such as lifting, carrying and escorting vehicles across the prison grounds.

Working pattern and travel

This role involves a range of shifts, including weekends and nights. Shift start and finish times are fixed, so you must be able to travel to and from the workplace reliably and on time. Some prison sites are in remote areas with limited public transport, so having a driving licence and your own transport may be helpful, although it is not mandatory unless the vacancy specifically states otherwise.

Who this role suits

You do not need formal qualifications to apply. The role is well suited to someone who communicates clearly, stays composed under pressure, uses sound judgement and common sense, and works well as part of a team.

Career development

This is a varied public service role that helps protect the public and contributes to the safe running of prisons. While direct contact with prisoners is limited, you may occasionally interact with them depending on the establishment. The job can also build useful operational experience and may open the door to other prison service roles, including the OSG to Prison Officer conversion pathway.

Training and progression

You will receive training, with opportunities to develop and progress within the service.

Pay and benefits

The advertised salary is £29,432. Alongside base pay, you can expect a package that includes annual leave starting at 25 days on appointment and increasing to 30 days after 10 years of service on a pro-rata basis, 9 days of bank, public and privilege holidays, access to a paid Level 2 customer service apprenticeship, a Civil Service pension, season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.