Police Customer Service Representative

Role Overview

The Racine Police Department in Racine, Wisconsin, is seeking a customer service representative to support public-facing and clerical operations within a community-oriented policing environment. The department serves the City of Racine in southeastern Wisconsin and works under a mission centered on protecting life and property, strengthening community partnerships, building trust, and serving with honor.

What You’ll Do

In this position, you will help members of the public with requests for reports, citation payments, warrant payments, and related service needs. The work also includes data entry for reports, arrests, and citations, along with a range of administrative duties that support the police department’s daily operations.

Core Duties

• Review sensitive or graphic materials such as reports, letters, and forms, then enter the information accurately into the system.
• Scan documents, make copies, file records, and move information across multiple computer systems.
• Use the Wisconsin Crime Information Bureau system and the T.I.M.E. system to retrieve and process information.
• Answer phone calls, handle mail requests, prepare and distribute information in line with departmental procedures, and keep records organized.
• Serve the public at the counter by accepting payments for citations and warrants, printing accident and incident reports, and assisting outside agencies and companies with requests.
• Interact with a wide range of customers in a courteous, professional, and effective manner at all times.
• Maintain dependable attendance and take on additional tasks as assigned.

Work Environment and Physical Expectations

This role is based in a normal office setting, though the pace can become busy and stressful at times. The job may involve long periods of sitting, standing, and typing. Physical expectations include the ability to lift, carry, or push/pull at least 25 pounds. Common equipment used in the role includes a computer, copier, fax machine, multi-line phone, and scanning equipment.

Qualifications

Applicants should have a high school diploma or equivalent, prior customer service experience, and prior training or experience in data entry. U.S. citizenship is required. Post-secondary education is preferred, and experience in a law enforcement setting is considered an advantage. Candidates must also pass a data entry test requiring 6,200 KPH with 95% accuracy.

Additional Employment Notes

The City of Racine offers a benefits package that includes medical coverage, dental coverage, a pension program, an HSA, and generous time off. City residents receive a 4% pay differential added to the hourly rate. The employer is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act. The job description may be revised at any time at the City’s discretion.

Important Ability Requirements

You should be comfortable working in a fast-moving environment, handling repetitive clerical tasks, organizing complex information, and making decisions within established rules and procedures. Strong attention to detail, the ability to follow written and verbal instructions, confidentiality, independent work habits, and the ability to work well with others are essential.

Application Information

Applications must be submitted online.

Equal Opportunity and Accommodation

The City of Racine is committed to equal employment opportunity and will provide reasonable accommodations to qualified applicants and employees with disabilities.