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About the Company

Cozy Corner Patios is a premium outdoor furniture business based in the United States and headquartered in Colorado. The company is focused on building high-quality, stylish products at sensible price points while delivering a strong customer experience. It values product quality, service excellence, and long-term relationships with customers and products. As one of the faster-growing outdoor furniture brands in the USA, it offers the chance to join a company in an early growth stage.

Role Overview

This is a full-time Operations Executive role for the US process, based in Mumbai and requiring on-site work. The role follows a US shift schedule and a 6-day work week.

Key Responsibilities

Handle customer orders across multiple marketplaces and platforms such as Shopify, Etsy, Amazon, Flipkart, and Walmart.
Manage customer conversations through email and chat while taking full ownership of the customer experience.
Respond promptly and professionally, keeping customer satisfaction, reviews, and brand voice in focus.
Resolve order-related problems and customer escalations.
Work with internal teams to close customer issues from start to finish.

Skills and Experience Needed

Strong understanding of customer experience principles and empathy for customers.
Hands-on exposure to ticketing or CRM tools such as Zendesk; experience with ERP systems is an added advantage.
Ability to manage personal quality metrics, performance targets, KPIs, KRAs, and SLAs.
Comfort working night shifts in a fast-moving environment.
Proactive, responsible, and goal-oriented approach.
Drawing ability is considered a plus.

Eligibility

This opportunity is open to any graduate who is comfortable working on-site in Mumbai and in a US shift.

Additional Information

Timings: US shift
Working days: 6 days a week
Job type: Full-time

Operations Executive (US Process)

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