Lead Developer

Job summary

This position is for an experienced Lead Developer who will work on customer communication solutions using QI Digital Advantage Suite, QI Scaler, Quadient Inspire Interactive, and Quadient Inspire. The role follows a hybrid arrangement, operates during day shift hours, and does not involve travel. The work centers on building efficient, scalable communication experiences that improve digital engagement and operational performance for a global enterprise client base.

What you'll do

• Develop complete customer communication solutions with QI Digital Advantage Suite, ensuring the outputs are personalized, high quality, and aligned with enterprise standards and customer experience objectives.
• Set up and fine-tune QI Scaler components so they can manage large document volumes with dependable performance and consistent throughput for key business processes.
• Create advanced templates and reusable elements in Quadient Inspire Interactive to support uniform communication across print, email, and digital channels.
• Design and maintain workflows in Quadient Inspire modules to simplify document production and reduce manual work for internal teams and client stakeholders.
• Work closely with architects and business analysts to convert business needs into scalable technical designs that make full use of QI Digital Advantage Suite and Quadient Inspire.
• Assess existing customer communication environments and recommend modernization approaches that increase automation, reuse, and maintainability without interrupting live processes.
• Prepare technical specifications, configuration documentation, and solution notes to support long-term maintenance and team knowledge transfer.
• Carry out code reviews, configuration checks, and solution validation to uphold quality, security, compliance, and development standards.
• Partner with testing teams to define test cases, test data, and validation rules for QI and Quadient components so releases are dependable in a day-shift hybrid setup.
• Investigate issues in production and preproduction by reviewing logs, configurations, and data flows to identify causes quickly and apply lasting fixes.
• Improve scheduling, resource allocation, and configuration tuning across QI Scaler and Quadient tools to keep daytime operations stable with minimal disruption.
• Support team members through walkthroughs, knowledge-sharing sessions, and practical guidance on QI Digital Advantage Suite and Quadient Inspire.
• Work with business stakeholders to keep templates and workflows aligned with changing communication needs and overall business strategy.
• Ensure solutions reflect the organization’s goal of delivering clear, accessible, and digitally inclusive communication that benefits customers and society.

What we're looking for

• 8 to 12 years of progressive experience in customer communication management development, especially in enterprise-scale implementations.
• Practical, hands-on experience with QI Digital Advantage Suite, including configuration, development, testing, and deployment in complex environments.
• Strong working knowledge of QI Scaler for high-volume document and output handling, including monitoring and performance tuning.
• Advanced capability in Quadient Inspire Interactive, covering template creation, data mapping, business rules, and output channel configuration.
• Experience with Quadient Inspire modules for workflow design, orchestration, and integration with upstream and downstream enterprise systems.
• Solid understanding of the software development lifecycle, agile practices, version control, and continuous integration in communication-platform delivery.
• Clear communication skills for working with technical and non-technical stakeholders in a hybrid day-shift environment.
• Strong analytical thinking and troubleshooting ability to independently investigate and solve complex issues across QI and Quadient platforms.
• A strong focus on quality, security, and regulatory compliance when designing solutions for sensitive customer data.
• Ability to adapt quickly to new platform capabilities, tooling, and frameworks while continuously improving personal and team effectiveness.
• A customer-centric mindset aligned with delivering measurable value through digital communication journeys.

Work model and schedule

The role is hybrid, follows a day shift, and does not require travel.

Company context

Cognizant helps organizations modernize technology, reimagine processes, and transform experiences so they can stay ahead in a fast-changing world.

Eligibility

Any graduate can apply.