Help Desk Support Analyst (Associate-Level)

Company Overview

Link Solutions, Inc. provides dependable IT services to government customers that support essential mission operations. The company delivers a wide mix of services, including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility.

With a strong focus on quality, compliance, and innovation, the organization follows the guiding principle of “Mission First, Customer Always.” It holds ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022 certifications, is CMMC Level 2 certified, and has achieved CMMI Maturity Level 3 for Services and Development.

Role Summary

Link Solutions is hiring an Associate-Level Help Desk Support Analyst to support the Defense Health Agency (DHA) Operational Medical Systems (OPMED) program at Ft. Detrick, Maryland.

This position supports mission-critical desktop environments by maintaining the reliability and performance of computers used by end users. The role involves delivering hardware and software assistance, resolving technical issues, and working with Tier 1 and Tier 2 service teams to handle requests and incident tickets efficiently.

This is a non-remote role. A relocation incentive is available.

Eligibility and Mandatory Criteria

Applicants must be U.S. citizens and must already hold an active Department of War Secret clearance. An IAT Level II certification, or an equivalent/higher credential, is also required.

Work Schedule

The regular schedule is Monday through Friday, from 8:00 AM to 4:00 PM.

Key Responsibilities

The selected candidate will install, configure, move, troubleshoot, and support laptops and personal mobile devices, along with handling software updates, operating system issues, and connectivity problems involving networks, cabling, and device settings.

The analyst will provide first- and second-level help desk support by answering user questions, identifying the source of technical problems, applying temporary or permanent fixes, and escalating issues when needed to keep resolution times on track.

Support will also include standard desktop tools, enterprise applications, Microsoft Windows operating systems, and the Microsoft Office 365 suite.

The role requires use of a ticketing platform to track assignments and manage workload.

The position also involves physical handling of IT equipment such as computers, monitors, printers, and similar devices.

Qualifications

Candidates should have at least two years of experience in an IT or service desk setting. They should be comfortable supporting Windows laptops remotely, have solid familiarity with current Microsoft operating systems, Microsoft Office applications, and other common desktop software, and be able to learn specialized applications quickly.

Basic printer troubleshooting knowledge is expected, including both personal and network printers. Strong customer service ability is essential for working with end users.

Preferred experience includes work in a Department of Defense environment, handling complex technical issues, operating with limited supervision, supporting mission-critical systems and VIP users, and demonstrating strong written and verbal communication, interpersonal ability, organization, attention to detail, and multi-tasking skills.

Additional Information

Link Solutions, Inc. offers a competitive pay and benefits package that includes paid holidays, paid time off, medical, dental, and vision coverage, company-paid short-term and long-term disability, life insurance, referral bonuses, relocation reimbursement incentives, certification reimbursement, retirement benefits, and additional offerings.

The company is an equal opportunity employer and maintains participation in the E-Verify Employment Verification Program. All applicant information is kept confidential in accordance with EEO guidelines.