Front Office Manager

Role overview

This position supports the Front Office Manager in running front office operations and leading team members on a daily basis. The role covers Bell/Door Staff, Switchboard, and Guest Services/Front Desk functions. It focuses on delivering a smooth arrival and departure experience, maintaining service standards, and helping the department achieve strong financial results.

What you will do

You will coordinate day-to-day front office activity, guide staff, and help ensure that guest expectations are consistently met. The role also involves handling guest concerns, supporting service quality, and keeping operations aligned with property goals.

• Oversee daily front office operations and make sure service standards are met consistently.
• Set priorities, organize work plans, and keep the team focused on key objectives.
• Address guest complaints, disputes, and conflicts in a professional manner.
• Monitor staffing levels so service, operational, and financial needs are balanced.
• Keep communication flowing across the team so expectations, business goals, and performance feedback are clear.
• Understand how front office performance affects the property's financial outcomes and work toward target results.
• Lead and influence the team through strong communication, sound judgment, honesty, and example-setting.
• Build trust, cooperation, and positive working relationships among team members.
• Step into front office duties when needed and support operations in the absence of senior front office leaders.
• Deliver service that goes beyond basic expectations to improve guest satisfaction and loyalty.
• Coach employees on guest handling, service behaviors, and quality standards.
• Respond to guest issues, gather feedback, and continuously improve service delivery.
• Implement customer recognition and service initiatives and ensure the process is followed correctly.
• Train staff on credit rules and procedures to help reduce bad debts and rebates.
• Monitor same-day selling practices to improve room revenue and occupancy.
• Ensure all front desk shifts operate according to company policies, standards, and procedures.
• Apply property policies fairly and consistently, including discipline documentation and SOP/LSOP compliance.
• Support employee development through coaching, mentoring, orientation, and performance feedback.
• Help with interviewing and hiring, employee satisfaction issues, and progressive discipline processes.
• Share timely updates with supervisors, peers, and team members through calls, written communication, email, or face-to-face discussions.
• Analyze situations, evaluate outcomes, and choose practical solutions to solve problems.
• Perform front desk duties and run front desk shifts whenever required.

Candidate profile

The employer is looking for someone with hotel front office or guest services experience, strong leadership ability, and the confidence to manage both service and operational priorities. A background in hospitality or a related field is preferred, with different education and experience routes available.

Education and experience

• High school diploma or GED, plus 2 years of experience in guest services, front desk operations, or a similar professional setting.
• Or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline, with no prior work experience required.

Additional information

Job number: 26082289

Job category: Rooms & Guest Services Operations

Work schedule: Full time

Remote work: No

Position type: Management

Location: Building No. 153, Street No. 347, Lusail, Qatar, Qatar

The employer is an equal opportunity organization and values people from different backgrounds, cultures, and experiences. Hiring and workplace practices are intended to be inclusive and non-discriminatory, in line with applicable law.

The brand emphasizes elegant travel, cultural discovery, and memorable service experiences for guests who value creativity, connection, and refined hospitality.