Customer Success Associate

About the role

This is a remote, full-time opportunity for a motivated Customer Success Associate based in the United Kingdom. The position is suited to recent graduates and early-career professionals who enjoy working with customers, building trust, and helping people get the most value from a product or service.

You will play a key role in the customer journey by supporting onboarding, answering questions, and working with internal teams to keep customers satisfied and engaged. The role contributes directly to retention, renewals, and long-term account growth.

Key responsibilities

• Guide new customers through onboarding and initial training.
• Handle customer questions and requests across email, phone, and online channels.
• Develop strong customer relationships and learn each client’s business needs.
• Track account activity and look for ways to improve customer engagement.
• Work with internal departments to resolve customer concerns efficiently.
• Keep customer information accurate and up to date in the CRM.
• Draft account updates, meeting summaries, and customer reports.
• Gather customer feedback and share insights that can help improve products and services.
• Support retention efforts and renewal-related tasks.
• Help deliver a consistently high-quality customer experience.

Required qualifications and experience

Applicants should have 0–1 year of experience and hold a bachelor’s degree in Business, Marketing, Communications, Management, or a related discipline.

• Strong verbal and written communication skills.
• Comfortable building relationships and working well with people.
• Good problem-solving and organisational abilities.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to handle several priorities in a busy environment.
• Positive mindset and eagerness to learn.

Preferred background

• Prior internship or exposure to customer-facing work.
• Experience using CRM tools such as Salesforce, HubSpot, or Zoho CRM.
• Basic understanding of customer success or account management.
• Familiarity with customer support tools or ticketing platforms.
• Knowledge of SaaS products is an advantage.

Benefits and development

• Structured graduate training and mentoring.
• Flexible working arrangements.
• Opportunities to grow into Customer Success Management, Account Management, or Client Services.
• Professional development support.
• Competitive salary and employee benefits package.

Additional information

Location: Remote.

Employment type: Full-time.

Experience level: 0–1 year.