Customer Service Officer

Role overview

Join a respected concrete company in Townsville as a key member of the distribution operation. This position is more than a basic phone-handling role: it suits someone who can stay organised, communicate clearly, and act as a dependable point of contact for the team and customers.

What you’ll be doing

• Managing customer calls and helping keep day-to-day distribution activity running smoothly.
• Taking and recording orders accurately, including detailed or complex requests.
• Supporting customers by identifying concerns and working toward quick, practical resolutions.
• Coordinating closely with office colleagues and contributing to a busy, high-volume workflow.

What the employer is looking for

• A dependable professional who is punctual, well-presented, and comfortable working alongside the office team five days a week.
• A customer-first approach with a positive attitude and a willingness to be part of a fast-moving order and distribution environment.
• Strong verbal and written communication skills with the ability to handle issues accurately and carefully.
• Confident computer skills and the ability to work across multiple systems.
• Someone who learns quickly, adapts well, and can perform effectively in a changing industrial setting.

What’s offered

• A stable, full-time permanent role in a thriving industry.
• Encouraging, team-oriented workplace culture where people are valued.
• Ongoing coaching, mentoring, and support from experienced leaders and colleagues.
• Real opportunities to progress within a national Australian network.

Additional information

We welcome applications from people of all backgrounds and are committed to equal employment opportunity and diversity in the workplace.