Collections & Support Officer

Company Overview

Direct Recovery Services limited is a collection services provider known for blending digital outreach with direct human engagement to improve recovery outcomes for clients. Its approach is grounded in data, allowing the team to tailor communication methods to different audiences and reduce barriers across age groups.

Role Summary

This is a full-time, on-site position in Kingston, Jamaica. The Collections & Support Officer will handle daily debt recovery activity by speaking with consumers, negotiating repayment, and working with management to refine collection methods.

Key Responsibilities

• Reach out to customers about overdue balances and payment status.
• Explain available payment choices and guide customers toward suitable ways to pay.
• Work out practical repayment arrangements with customers.
• Keep customer payment information accurate and up to date.
• Prepare and send final warning notices when payments remain outstanding.
• Initiate legal steps when customers do not settle their debts.
• Handle customer questions and follow up on concerns.
• Agree settlement terms to recover a defined share of the debt.

Qualifications and Skills

• Experience or knowledge in debt collection and finance.
• Strong negotiation ability.
• Good analytical thinking to understand consumer behavior and shape targeted recovery approaches.
• Excellent communication and customer service skills.
• A bachelor’s degree or certificate in finance, business management, or a related discipline.
• At least 3 years of relevant work experience.
• Comfort using Microsoft Office tools such as Excel, Word, and Outlook, along with collection software.