Client Manager LATAM

About the Company

360Dialog operates as a leading WhatsApp platform built for independent software providers. The platform supports more than 800 software solutions and serves over 45,000 B2B customers. As a bootstrapped and profitable business with no investors on the cap table, the company emphasizes practical decisions from business, technology, and product standpoints. Its goal is to help organizations not only adopt messaging channels, but also use them to drive performance-oriented use cases and generate revenue.

The company applies modern engineering approaches across software development and tech operations, and those same principles are also used in non-technical parts of the organization. It is looking for people who share this mindset and want to contribute their ideas, expertise, and effort in return for competitive compensation.

Role Summary

The Client Manager LATAM will work with enterprise clients and agencies across the region, helping them turn WhatsApp into a measurable channel for growth, engagement, and commercial impact. The role focuses on strategic guidance, problem solving, client education, and cross-functional collaboration to deliver scalable outcomes.

What You'll Do

• Serve as a strategic advisor to enterprise customers and agencies, helping them use WhatsApp as a growth and performance channel.
• Evaluate client challenges by reviewing business objectives, customer journeys, and performance metrics to identify root causes and growth opportunities.
• Create data-backed growth plans suited to different industries, use cases, and customer lifecycle stages, with an emphasis on measurable results.
• Run executive business reviews, workshops, and consulting discussions while aligning marketing, CRM, agency, and product stakeholders on common goals.
• Convert complex client needs into practical recommendations and work with internal product, engineering, and commercial teams to deliver solutions that can scale.
• Develop durable executive-level relationships rooted in trust, strategic support, and business impact rather than reactive account handling.
• Support revenue growth by spotting new opportunities, expanding existing programs, and positioning WhatsApp as a key part of clients' marketing and customer engagement strategy.
• Keep clients informed about market trends, best practices, and new product features while encouraging fresh ideas and better approaches.

Candidate Profile

This role is suited to professionals who are confident, accountable, and eager to grow. The company outlines expectations for both junior and senior profiles, with emphasis on strong fundamentals, curiosity, ownership, and the ability to learn quickly. Senior-level applicants are expected to bring deep domain expertise, strategic thinking, scalability awareness, and real-world experience that goes beyond theory.

Requirements

• Strong theoretical knowledge at a professional level.
• Open, coachable attitude with willingness to learn from senior colleagues and other sources.
• Healthy confidence without arrogance, with a learn-it-all mindset.
• Personal ownership of tasks, including proactively asking for help when work becomes difficult or complex.
• Commitment to improving skills quickly and reaching senior-level capability as soon as possible.
• Ability to identify and act on opportunities for personal growth and team growth.
• For senior candidates: deep subject-matter expertise across most areas of the professional domain.
• For senior candidates: willingness to share knowledge and contribute back to the organization.
• For senior candidates: ownership of whole products, projects, or initiatives.
• For senior candidates: ability to shape strategy or parts of a strategy.
• For senior candidates: scalable thinking and experience designing scalable solutions and processes.
• For senior candidates: awareness of the difference between true understanding and overconfidence, and between knowledge and actual experience.

Compensation and Additional Information

The budget for this role depends on the level of experience and fit with the position.

• Junior profile: EUR 1,500 to EUR 3,000 per month.
• Senior profile: EUR 3,500 to EUR 6,000 per month.

As part of the hiring process, the company may perform a background check. This can include verification of professional experience, educational history, and other relevant information used to evaluate suitability for the position.