Clerical Support Representative

Role overview

Imagine360 is hiring a Clerical Support Representative to support the Eligibility team in managing, organizing, and storing clerical support materials. This is a fully remote position based in the United States.

What you will do

• Review, evaluate, and handle incoming tasks from mibenefits and gateway through member, employer, or broker portals.
• Use internal systems to update records and save documents submitted by claimants, including demographic changes, HIPAA authorizations, ID cards, and OIC letters.
• Monitor the support inbox and complete assigned work within required turnaround times.
• Sort and archive letters and documents in the correct storage location according to leadership guidelines and on time.
• Maintain and clean up the file storage system.
• Route client payment information to the appropriate billing specialist for posting.
• Send required regulatory letters to the assigned eligibility administrator for client groups.
• Take part in training sessions, meetings, one-on-one coaching, and team huddles as required.
• Carry out additional tasks and special projects as assigned.
• Work in full compliance with HIPAA requirements.

Experience and education

The role calls for a high school diploma or GED, along with 1 to 2 years of experience in clerical, support, or customer service work, or an equivalent mix of education and experience.

Skills and abilities

The ideal candidate should be able to manage time independently, maintain strong accuracy, work comfortably with Microsoft products and other technology, understand and interpret large amounts of transactional data, communicate clearly in both writing and speech, and collaborate well across teams and departments.

Benefits

• Choice of multiple health plan options
• Employer-paid disability insurance and life insurance for employees
• Parental leave policy
• 20 days of PTO at the start, plus 10 paid holidays
• Tuition reimbursement
• 401(k) company contribution
• Professional development support and continuous learning opportunities
• Opportunities to take part in the company’s diversity and inclusion initiatives

Additional information

Imagine360 is a health plan solution company built on more than 50 years of self-funded healthcare expertise. The organization has helped thousands of employers reduce healthcare costs by billions through customized, member-focused solutions designed to improve on traditional PPO insurance models.

Equal opportunity and recruitment notice

Imagine360 provides equal employment opportunity to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Recruitment agencies and business partners may only submit candidates if they have been invited to work on a specific role; unsolicited resumes or CVs sent directly to hiring managers will be treated as unauthorized submissions and will not be eligible for a fee.