Administrator

Overview

West London NHS Trust is hiring for an Operational Support and Systems Administrator to join the MSK Physiotherapy service in Hounslow. This role sits within a fast-paced clinical environment and supports the efficient running of administrative operations for the borough-based MSK team. A broad range of training will be available to encourage both professional growth and personal development.

The Trust offers a competitive salary, options that support work-life balance, membership of the NHS Pension scheme, a minimum of 27 days of annual leave, and access to various NHS discounts.

The MSK Physiotherapy Service in Hounslow is focused on helping patients control pain, improve their condition, reduce the chance of re-injury, and support overall health and wellbeing.

Role Summary

The Operational Support and Systems Administrator will oversee the day-to-day coordination and supervision of the borough-based MSK administrative team. The postholder will work alongside specialist administration colleagues to manage the full administrative function for Hounslow MSK services, including flexible workforce deployment so that priorities are met within required timescales.

This position will also provide deputising cover for the Administration Manager and carry responsibility for supervisory staff management as well as key electronic systems, including S1 booking, ERS, and Health rosters.

Working closely with business and clinical teams, service managers, and frontline staff, the role supports the effective delivery, management, and improvement of business systems that underpin high-quality clinical care.

The postholder will coordinate a full administrative support service for clinical teams and maintain an efficient referral, appointment, and visiting management process through the electronic patient database. The role also helps ensure excellent customer service across interactions with patients, carers, primary care, secondary care, community care, social care, and voluntary organisations.

About West London NHS Trust

West London NHS Trust is one of the UK’s most varied healthcare providers, delivering mental health, physical healthcare, and community services. It operates Broadmoor Hospital, one of the country’s three high secure hospitals, and is recognised internationally for this work.

The Trust delivers high secure services for patients from the South of England, as well as low and medium secure services across eight London boroughs. It also provides mental and physical healthcare in Ealing, Hounslow, and Hammersmith & Fulham.

With around 4,500 employees, 56% of whom are from Black and Minority Ethnic backgrounds, the Trust had a turnover of £426 million in 2023–24. It is rated Good overall by the Care Quality Commission, while its forensic services are rated Outstanding.

The organisation is also an established partner in the development of the North West London Integrated Care System and Integrated Care Board, and it leads the North West London Children and Adolescent Mental Health provider collaborative.

What the role offers

• Full training and development support
• Competitive pay
• Flexible working options that support work-life balance
• Access to the NHS Pension scheme
• At least 27 days of annual leave
• Access to a range of NHS staff discounts

Further information

For informal enquiries, please contact Esther Namande, Administration Manager, at esther.namande@nhs.net.