Administrative Assistant

About the role

You will join EY’s Administrative & Workplace Services team and support the business enablement work that helps the organization operate effectively. In this position, you will work with multiple teams to provide the resources, knowledge, and support needed to deliver high-quality service to clients and contribute to the firm’s growth and profitability.

The Business Enablement Centre Administrative Assistant acts as a dependable advisor to client-serving Managers and Senior Managers across Canada. This role is centered on handling customer requests through the national queue and delivering practical, solutions-focused administrative support.

This posting is for an open position currently available within the organization.

Key responsibilities

• Respond to and support customer requests through the national queue while coordinating closely with colleagues to anticipate needs and deliver strong service.
• Support client engagement administration, including tracking time and expenses and helping manage the engagement process.
• Assist with financial administration by preparing reports and supporting billing activities with engagement teams.
• Create and format documents and presentations in line with EY branding and presentation standards.
• Arrange travel by identifying options, booking air and ground transportation through the company’s online system, and coordinating related logistics.
• Plan meetings and events, including any required technology setup and catering arrangements.
• Be prepared to work overtime when business needs require it.

What makes someone successful in this role

• A team-first approach and commitment to helping build a positive working environment.
• Strong focus on customer satisfaction and accountability for service quality.
• Professionalism and steady performance when priorities, tasks, or the work setting change.
• Ability to work effectively in a busy, deadline-driven team environment.
• Clear written and verbal communication skills.
• Good organization, prioritization, and time management habits.
• Ability to build relationships and collaborate in order to use expertise efficiently.
• Sound judgment when dealing with confidential or sensitive information.
• Comfort working under pressure and managing several urgent or unexpected deadlines at once.
• Adaptability and a mindset open to change.
• Motivation to keep learning and improve skills continuously.
• Interest in using emerging technologies, including AI, to improve processes, increase efficiency, and support better collaboration and decisions.

Requirements

• Post-secondary education, or an equivalent combination of relevant experience.
• Strong working knowledge of Word, Excel, and PowerPoint.
• Proven ability to learn and work with customized software and tools.
• General understanding of financial concepts related to billing chargeable time is an advantage.
• Previous experience in a professional services environment is preferred.
• Familiarity with AI tools is also preferred.

Compensation and benefits

EY offers a competitive pay package aligned with performance and contribution. The broader rewards package may include a discretionary bonus, medical coverage, prescription drug coverage, dental coverage, a defined contribution pension plan, vacation time, firm-paid extra days that create longer long weekends during the year, statutory holidays, and paid personal days depending on province of residence. Additional programs and benefits are designed to support physical, financial, and social well-being.

• Coaching and support from experienced colleagues.
• Opportunities to learn new skills and progress your career.
• Flexibility to manage your role in a way that works best for you.

Compensation details

The anticipated salary range for this role in Toronto is CAD 52,000 to CAD 78,000 per year. Final pay within that range will depend on factors such as internal equity, education, relevant experience, knowledge, and applicable skills.

Inclusiveness and accessibility

EY says inclusiveness is central to how it works. The organization aims to create a workplace where differences are respected, practices are equitable, and people feel they belong. Its commitments include addressing systemic racism, advancing gender equity and women in leadership, supporting the 2SLGBTQIA+ community, promoting neuroinclusion and accessibility, and amplifying the voices of Indigenous peoples nationally as part of reconciliation efforts.

Candidates are encouraged to share any accommodation needs that may help create the best possible recruitment experience.

About EY

EY describes itself as building a better working world by creating value for clients, people, society, and the planet while helping strengthen trust in capital markets. With data, AI, and advanced technology, EY teams support clients across assurance, consulting, tax, strategy, and transactions in more than 150 countries and territories.

EY also states that it uses AI tools in its recruitment process to improve efficiency and the candidate experience, while keeping human judgment central. The company says its use of AI is guided by responsible and ethical practices that are regularly reviewed.

Additional information

This role may involve overtime as required. EY notes that it does not accept unsolicited resumes from recruitment agencies without prior agreement or request from its hiring team, and it is not responsible for related fees.

The job also reflects EY’s broader focus on collaboration, innovation, and continuous improvement in a fast-paced professional services environment.