Account Manager

Role Overview

HungerStation is part of the Delivery Hero Group, a global leader in local delivery services focused on making delivery quick, simple, and convenient. The group operates in about 65 countries and is headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX index.

What You'll Do

• Act as the main contact for all matters related to customer account management.
• Develop and nurture strong, durable relationships with clients.
• Handle contract negotiations and work toward closing agreements that support profitability.
• Build trusted advisory relationships with key account contacts, customer stakeholders, and executive sponsors.
• Make sure solutions are delivered on time and align with customer requirements and business goals.
• Share clear updates on monthly and quarterly initiatives with both internal teams and external stakeholders.
• Grow business from existing clients and spot opportunities to improve sales performance.
• Track and forecast important account metrics, including quarterly sales outcomes and annual projections.
• Prepare and present status reports for assigned accounts.
• Work closely with the sales team to find and expand opportunities within the territory.
• Support the handling of difficult client requests and escalation cases when needed.
• Adhere to relevant policies, procedures, and work processes to ensure daily operations are carried out in a controlled and consistent way.
• Help identify opportunities to improve processes, working methods, cost efficiency, and productivity.
• Encourage adherence to company policies, procedures, instructions, and standards across the organization.
• Carry out day-to-day operational tasks to maintain continuity of work.
• Prepare accurate and timely reports related to the job function in line with requirements and standards.
• Ensure internal and external customers receive courteous, timely support and resolution to their needs.

Requirements

• 1 to 2 years of relevant experience.
• A bachelor’s degree in a related discipline is required.
• A master’s degree in a related discipline is preferred.

Additional Information

No stipend or salary details were specified in the source.