Training Manager

Role overview

This position is responsible for leading learning and development efforts so they stay aligned with the company’s mission, vision, and service philosophy. Working closely with property leaders, the role identifies workforce development needs, builds training initiatives, and ensures learning programs support strong business outcomes. The focus spans product knowledge, brand values, customer service, and leadership capability.

Core responsibilities

• Promote training opportunities and keep employees informed about available programs.
• Set the tone for excellent guest service and reinforce a positive, hospitality-focused environment.
• Help associates understand the behaviors that drive service excellence.
• Ensure ongoing development so employees understand guest expectations clearly.
• Use effective teaching methods to strengthen guest satisfaction knowledge and skills.
• Meet regularly with the training team to coordinate and support learning efforts.
• Observe employee service behaviors and share feedback with individuals and managers.
• Track class enrollment and attendance to monitor participation.
• Meet participants regularly to review progress and resolve concerns.
• Work with operational leaders to evaluate technical and leadership performance.
• Review guest feedback, comment cards, and related data to identify improvement areas.
• Assess how well learning transfers from training into daily operations.
• Apply adult learning principles when designing and delivering programs.
• Align department and property training with organizational mission and vision.
• Identify performance gaps and partner with managers to build suitable improvement plans.
• Adjust training methods or provide retraining when needed.
• Make sure current programs influence key business measures effectively.
• Set clear guidelines so employees understand expectations and limits.
• Create targeted training to improve service performance.
• Embed brand values and philosophy into all development activities.
• Include guest satisfaction topics in departmental meetings with a focus on continuous improvement.
• Support the training budget process as needed.
• Manage budget use in line with HR and property financial goals.
• Control departmental expenses to meet or exceed budget targets.
• Use a P-card when appropriate to track and control spending.

Candidate profile

The role is open to candidates with either a 2-year accredited degree plus 2 years of experience in human resources or a related professional area, along with certified trainer credentials, or a 4-year bachelor’s degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or a related field, together with certified trainer credentials and no prior work experience required.

Additional information

Job number: 26076371.

Job category: Human Resources.

Location: Central Area District, Al-Madinah Al-Munawarah, Saudi Arabia.

Schedule: Full time.

Remote status: No; this is an onsite position.

Position type: Management.

Equal opportunity statement

The employer is committed to equal opportunity and welcomes applicants from all backgrounds. Hiring decisions are made without discrimination on any protected basis, including disability, veteran status, or other legally protected characteristics.

Brand context

Joining Sheraton means becoming part of a global community built around connection, belonging, and meaningful guest experiences. The brand has been bringing people together since 1937 across more than 400 communities worldwide, with a strong emphasis on teamwork, attentive service, and hospitality.