Supporting Team (SO/SSO/SS)

Role overview

This position supports the security function in a retail setting by assisting Security Officers, Senior Security Officers, and Security Supervisors with day-to-day operations. The role focuses on maintaining coverage, coordinating the team, and helping ensure a safe and orderly environment.

Key duties

• Back up the security team in routine operational tasks across shifts.
• Plan and coordinate manpower so that security coverage remains sufficient at all times.
• Coach junior officers on security procedures and how to respond to incidents.
• Work alongside team members to help maintain a secure retail environment.
• Support the security leadership in applying company policies, SOPs, and safety rules.
• Assist during emergencies, incidents, crowd management situations, and special events.
• Help keep communication clear between security staff and store management.
• Observe team performance and escalate operational concerns to supervisors or management.
• Lead shift briefings and share important operational instructions with the team.
• Contribute to the onboarding, training, and growth of new security officers.

Additional information

No salary, bonus, benefits, education requirement, experience range, or vacancy count was specified in the source.