Patient Access Representative

Role overview

This remote position focuses on managing patient access activities for a designated group of patients. The role is centered on securing prescriptions and insurance approvals, coordinating with physician offices, insurance carriers, and internal departments to make sure all required records are complete, correct, and received on time so patient care continues without interruption. It is a detail-oriented healthcare administration role that calls for strong follow-up habits, urgency, and prior experience in healthcare-related office work.

Schedule and start details

The expected start date is 8/3/26. The work schedule is Monday through Friday, from 8:00 to 5:00 am CST. Preference will be given to applicants located in Central Time zones.

Compensation

The pay range is $18.00 to $19.00 per hour, with starting pay at $18.00 per hour depending on experience.

Key responsibilities

• Obtain prescriptions and authorization approvals from doctors’ offices and insurance providers.
• Consistently follow up with providers and payers to secure documents within required timelines.
• Address questions tied to Certificates of Medical Necessity and participating provider requirements.
• Reconfirm patient eligibility for continuing services.
• Keep documentation accurate and compliant with HIPAA and other regulatory standards.
• Work with patients, provider offices, and internal teams to resolve issues that affect patient access.

What the company offers

• Fully remote work arrangement.
• Equipment supplied for the role.
• Comprehensive benefits including medical, dental, vision, 401(k), and PTO.
• Paid holidays plus additional bonus days off.
• Structured onboarding and training specific to the role.
• Opportunities to grow within the organization.

Candidate profile

The ideal applicant has experience handling insurance authorizations, precertifications, or prescription-related follow-up work. Success in this role requires excellent attention to detail, a strong sense of urgency, the ability to manage several patient accounts and deadlines at once, and clear written and verbal communication. Candidates should be comfortable working independently in a remote setting.

Remote work requirements

• A quiet, dedicated workspace with no background noise or ongoing distractions.
• Ability to attend virtual meetings with a professional, camera-ready presence.
• Strong self-management, accountability, and time-management skills.
• Reliable high-speed internet access.

Qualifications

A high school diploma or GED is required, while an associate degree is preferred. The role calls for at least 2 years of experience in healthcare administration, a medical office, or an insurance-related environment. Insurance authorization or precertification background is preferred. Experience in home health, DME, or enteral services is a plus. Proficiency with Microsoft Outlook, Word, and Excel is required.

Equal opportunity statement

The employer maintains an equal employment opportunity and affirmative action policy. Hiring, employment terms, and advancement decisions are made without discrimination based on race, color, religion, sex, national origin, age, disability, or genetics, in line with federal, state, and local requirements.