Optometrist

Role Overview

This position places the optometrist at the centre of customer care in a retail optical setting. The role combines professional eye testing and dispensing knowledge with customer service, sales support, store operations, and product guidance. It is suited to someone who wants to move beyond a purely clinical practice and build broader experience in retail healthcare.

Reporting Line and Location

The role reports to the Store Manager and is based in Nagpur, Maharashtra, India.

Key Responsibilities

• Perform eye examinations and assessments with accuracy and care.
• Provide correct prescriptions and recommend suitable eyewear options.
• Fit spectacles, contact lenses, and other optical aids to ensure comfort and visual clarity.
• Help customers choose lenses and frames that suit their vision needs and lifestyle.
• Advise customers on lens categories, frame selection, and contact lens maintenance.
• Build customer trust through professional consultation and a strong service approach.
• Handle optical stock planning and monitor product availability.
• Review customer preferences and buying trends to support product decisions.
• Keep up to date with newer lens technologies and changing eyewear styles.
• Share inputs on sales performance, stock movement, and customer trends with the team.
• Support store growth by contributing insights that improve the customer experience.
• Maintain high standards in eye measurements, refraction, and dispensing quality.
• Review and improve quality processes to raise customer satisfaction.
• Act as a reliable expert for more complex optometric consultations.

Qualifications and Experience

A graduation degree or diploma in Optometry is required. Applicants should have 0 to 7 years of experience in the retail and optical industry.

Skills and Competencies

• Optometry knowledge
• Refraction skills
• Contact lens understanding
• Customer consultation
• Retail sales support
• Inventory handling
• Eye testing accuracy
• Product recommendation
• Reporting and trend analysis
• Quality control

Performance Measures

• Conversion from footfall to eye test
• Conversion from eye test to sale
• Achievement of individual sales targets
• Customer satisfaction and retention
• Zero-error eye testing

What Makes the Role Attractive

• The job goes beyond eye tests and includes a wider impact on customer experience and store outcomes.
• It offers exposure to both clinical work and the commercial side of retail.
• The work environment is fast-moving and customer-focused, with varied daily challenges.
• There are opportunities for ongoing learning in retail optometry, sales strategy, and leadership.
• The role allows you to make a meaningful difference by improving vision and confidence through the right eyewear solutions.

Benefits

• Free spectacles from the first day
• Group hospitalization cover
• Group term life insurance
• Group personal accident insurance
• Referral incentive for recommending a colleague
• Unlimited free consultation for employees and family members with in-house doctors
• Monthly recognition program
• Emergency support through a toll-free medical and assistance line

Who This Role Suits

This opportunity is ideal for someone who enjoys optometry but also wants to develop experience in sales, retail, and customer engagement. It will suit candidates with a detail-oriented approach, strong service mindset, and interest in growing beyond a purely clinical role.