IT Support Technician

About the organisation

Mallow Credit Union is a contemporary, member-first credit union serving its community with a professional and efficient approach. The organisation is focused on delivering strong products and services to its membership.

Role summary

This position is a practical, hands-on IT support role covering systems used across several branches in North Cork and West Limerick. You will help keep day-to-day operations running smoothly while also contributing to wider technology improvements. The role reports to the IT Manager and offers exposure to support, maintenance, troubleshooting, infrastructure, systems, and security work.

Key duties

• Deliver in-person and remote technical assistance to employees across 8 branches.
• Diagnose and resolve problems affecting desktops, laptops, servers, networks, printers, and business software.
• Support the introduction of new hardware and digital solutions.
• Help users adopt new systems by preparing clear and practical guidance materials.
• Contribute to IT projects and continuous improvement initiatives.
• Stay informed about relevant technical and industry trends.
• Keep IT records up to date, including documentation, asset inventories, and user instructions.
• Communicate clearly and proactively with colleagues, vendors, and other stakeholders.
• Work with external suppliers when issues need to be escalated.
• Coordinate with the IT Manager on maintenance planning, security patching, and review of system and application events that impact performance.
• Handle other IT support tasks as required.

Requirements

• Between 1 and 3 years of practical IT support experience.
• Working knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration.
• Strong troubleshooting ability and a hands-on approach to problem solving.
• Clear communication skills with the ability to explain technical matters simply.
• A positive, adaptable attitude and eagerness to learn.
• Either hands-on experience, relevant IT certifications, or formal study in Computer Science, Engineering, Business, or a related discipline.
• Full clean driving licence and access to personal transport, as travel between branches is required.
• Experience supporting a credit union would be an advantage.
• Strong administrative, organisational, and support skills with the ability to prioritise and escalate issues appropriately.
• Alignment with the values and ethos of the credit union is preferred.

Who this role suits

This opportunity is well suited to someone already working in IT support, such as in an MSP or internal helpdesk, who is looking for a steadier long-term role in the finance sector. It will also appeal to candidates who enjoy a blend of support work and project involvement, are comfortable working independently within a small team, and want to broaden their experience in infrastructure, systems, and security. Local candidates or those within commuting distance of the branches are particularly suitable.

Benefits

• Pension
• Company days
• Employee Assistance Program

Additional information

The duties listed are not exhaustive and may change to support the overall aims of the credit union.