- Deneyim
- Herhangi
- Maaş
- —
- Açılışlar
- 1
- Yayınlandı
- 2 saat önce
- Work mode
- Ofiste
- Eligibility
- Applicants should have experience in Level 1 IT support, desktop support, or help desk work and must be able to work full time onsite in Melbourne, five days each week.
- Resume
- Required to apply
Where you'll work
İş tanımı
Role overview
This Melbourne-based opportunity is for a customer-oriented IT Support Technician who will work within an onsite support team. The position is practical and hands-on, focusing on first-line technical assistance, resolving issues across desktops and devices, and keeping workplace disruption to a minimum. It is a strong fit for someone aiming to grow their career in IT support while working with modern end-user technologies.
Role details
Location: Melbourne, VIC
Employment type: 6-month contract
Work arrangement: 5 days onsite
What you'll do
- Deliver first-level support for desktop and workstation issues at the Melbourne site.
- Investigate and fix problems involving hardware, software, and operating systems.
- Support end-user devices running Windows 10/11, macOS, iOS, and Android.
- Help staff with Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint.
- Manage device provisioning and support activities through Microsoft Intune.
- Configure and troubleshoot meeting room AV and video conferencing equipment.
- Provide prompt, high-quality customer service while resolving incidents.
- Identify situations that need escalation and pass along more complex issues appropriately.
- Keep incident notes and support documentation accurate and up to date.
- Share knowledge with the team and contribute to better service delivery over time.
- Work closely with a small IT support group in a collaborative environment.
Experience and capability
- Background in Level 1 IT support, desktop support, or help desk operations.
- Well-developed troubleshooting ability across desktop hardware and software.
- Practical exposure to Microsoft Windows 10/11, macOS, iOS, and Android devices.
- Working knowledge of Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Experience with Microsoft Intune is required.
- Exposure to AV systems and video conferencing tools would be an advantage.
- Strong communication skills with a service-first mindset.
- Good problem-solving skills and a proactive approach to issues.
- Availability to work onsite in Melbourne full time, five days per week.
Additional information
Paxus welcomes applications from Indigenous Australians, people from culturally and linguistically diverse backgrounds, and people living with disability. If you need any recruitment adjustment, including an alternative application format, you can request support through the listed contact details. For further information about the role, the hiring contact can be reached by phone or email using the details provided in the source listing.