IT Support Officer (Entry / Junior)

Role overview

We are seeking an entry-level IT Support Officer who is eager to solve problems, support end users, and help keep day-to-day technology operations running reliably. This position is suited to someone who enjoys hands-on technical work, learning new systems, and delivering helpful, professional support.

Key responsibilities

• Act as the first point of contact for technical assistance related to hardware, software, and core IT systems.
• Investigate issues raised through help desk requests and support tickets, then resolve them in a timely manner.
• Set up, configure, and look after computers, devices, and business applications.
• Support workplace connectivity, printers, and other office technology.
• Create and manage user accounts, as well as system access permissions across internal platforms.
• Keep IT records up to date, including documentation, asset lists, and support logs.
• Partner with internal teams to maintain secure and efficient IT operations.
• Assist with upgrades, routine maintenance, and technology improvement projects.

Requirements

• A genuine interest in IT support and technology.
• Working knowledge of Windows, macOS, or Linux operating systems.
• Basic understanding of networking concepts and computer hardware.
• Exposure to Microsoft 365, Google Workspace, or comparable productivity tools is an advantage.
• Strong troubleshooting ability and a practical approach to solving issues.
• Good written and verbal communication, along with strong customer service skills.
• Ability to work independently while also contributing effectively in a team setting.
• A willingness to learn new technologies and strengthen technical skills over time.

Perks and benefits

• Practical, hands-on experience with modern IT systems and infrastructure.
• A collaborative and encouraging team environment.
• Training, mentorship, and opportunities for professional growth.
• Clear pathways for career development within IT support and infrastructure.
• Access to current tools and resources needed to perform well in the role.
• Competitive pay and a full benefits package.