Hotel Reservations Agent

About the Property

Novotel Queenstown Lakeside is a four-star hotel set on the edge of Lake Wakatipu. It offers 273 rooms, meeting spaces, and scenic dining views from Elements Restaurant. Located in a prime Queenstown position, it sits in one of the world’s most well-known tourist destinations.

Role Overview

The hotel is hiring a reservations professional who is accurate, guest-focused, and comfortable working in a busy hospitality setting. Prior experience handling FIT or group bookings is preferred, and experience across both areas will be especially valued. This position sits within a reservations team that works every day of the week, including public holidays.

What You Will Do

• Process room bookings promptly through phone calls, email, and digital booking channels.
• Answer questions from guests and manage booking changes and special requests with professionalism.
• Keep reservation data correct and up to date within the OPERA system.
• Coordinate with other hotel departments to support a smooth guest journey.
• Deliver service that reflects brand expectations and strong hospitality standards.
• Check details carefully to avoid errors in reservation handling.
• Manage a high amount of correspondence while maintaining service quality.

What We Are Looking For

• Minimum 6 months of experience in reservations, hotel front office, or customer service.
• Confidence using OPERA or a similar hotel booking/front office system.
• Strong spoken and written English communication skills.
• Excellent attention to detail and solid organisation abilities.
• Ability to stay effective under pressure and juggle multiple tasks.
• A demonstrated focus on guest satisfaction and service quality.
• Availability to work weekends and public holidays.
• A valid visa that permits work in New Zealand.

Pay and Schedule

The role offers an hourly rate of NZD 30.19. It is a full-time position with 30 hours per week. The reservations team operates seven days a week, including public holidays, so flexibility is required.

Benefits

• Meals are provided during shifts.
• Uniforms are supplied and laundered daily.
• Access to learning through Accor Academy while earning.
• Flexible working approach to support work-life balance.
• Discounts on food, beverages, and accommodation worldwide.
• Referral bonus for recommending friends.
• Parental leave scheme.
• Employee Assistance Program access.

Work Location

The position is based at Novotel Queenstown Lakeside, 6 Earl Street, Queenstown, Otago, New Zealand.

Diversity and Support

The employer promotes an inclusive workplace and welcomes diverse talent. Reasonable adjustments can be arranged during recruitment if needed.