Doorman

Job Overview

Rose Rayhaan by Rotana is seeking a proactive, self-driven Front Office professional to join the team as a Doorman in Dubai. In this role, you will help create a welcoming first impression for every guest and deliver service that is warm, polished, and guest-focused.

Key Responsibilities

• Provide consistently courteous, friendly, and attentive service at all times.
• Welcome guests on arrival in a warm and professional manner.
• Open vehicle doors for arriving and departing guests and accompany them to the lobby.
• Manage guest car keys carefully and make sure vehicles are returned within 10 minutes of request.
• Escalate guest concerns, complaints, or operational issues to the duty manager promptly.
• Ensure smooth shift-to-shift handover so important information is passed on accurately.
• Maintain a thorough understanding of hotel policies, procedures, service standards, facilities, and daily happenings.
• Build and sustain positive public relations while aiming to meet or exceed guest expectations.

Education and Experience

The preferred candidate should have vocational training in hospitality and previous experience in a hotel Concierge Department is an advantage. Strong written and spoken English is essential, along with excellent interpersonal skills. Basic computer knowledge and additional language abilities are considered a plus.

Skills and Competencies

The right individual will be guest-oriented, energetic, proactive, and confident, with an approachable and charismatic personality. You should remain effective under pressure in a busy environment and work well as part of a multicultural team.

• Understanding job requirements and service expectations
• Accountability and responsibility
• Respect for diversity and cultural differences
• Strong customer service orientation
• Adaptability in changing situations
• Team collaboration

Education

Hospitality Management or an equivalent qualification.