Dispatcher/Batcher

Role Overview

BURNCO is seeking a full-time Dispatcher/Batcher for its Saskatoon Ready Mix operation. This is an hourly position in a very fast-moving setting, and the work may include weekend coverage and overtime. The role is suited to someone who can manage orders, dispatching, and batching, or who is ready to be trained in these tasks.

The ideal person enjoys varied days, stays calm while juggling multiple priorities, and appreciates the advantage of being home each night.

What You Can Expect

• Attractive pay
• 6% company RRSP matching
• Company-paid health coverage
• A strong team of capable, high-performing coworkers
• A workplace built around safety
• The opportunity to join a stable, well-established organization that continues to grow
• The chance to contribute to long-lasting infrastructure projects and proudly say, “I helped build that.”

Key Responsibilities

• Issue tickets to batch plants so trucks can be loaded
• Help drivers find job locations using a solid understanding of Saskatoon and the surrounding area
• Reach out to customers when concrete deliveries are running behind schedule
• Handle incoming customer calls for new orders and order changes
• Resolve questions, concerns, and service issues promptly
• Coordinate closely with sales staff, batchers, quality assurance, and mechanics
• Prepare quotes and manage daily COD transactions and payments
• Organize driver schedules for an average fleet of 15 trucks so plant time is used efficiently
• Carry out order entry, dispatching, and batching, or be willing to learn these processes

Qualifications

• High school diploma or post-secondary education
• Prior dispatching experience in concrete or a similar field is preferred
• Good understanding of concrete technology, mix designs, and value-added products
• Ability to safeguard confidential information related to proprietary mix designs and contract pricing
• Working knowledge of safety and environmental rules, Ministry of Transport requirements, and company policies and procedures
• Strong communication skills with a track record of effective written and verbal customer service
• Comfortable handling complaints in a professional and respectful way
• Professional phone manner
• Self-motivated with a dependable work style
• Strong numerical and problem-solving ability
• Well organized, sound in decision-making, and able to perform well in a busy environment
• Positive team player who can build effective working relationships with staff, officials, agencies, and the public
• Able to work under pressure and adapt to shifting deadlines and conditions
• Must be open to flexible scheduling, including Saturdays and overtime
• Basic computer knowledge, including Excel, Word, Outlook, internet use, and the ability to learn custom software

Additional Consideration

Candidates may still be considered if they have an equivalent mix of education and experience that provides the required knowledge, skill, and capability for success in the role. Strong customer service experience in a related industry and the willingness to learn the dispatching system, related technologies, and industry-specific challenges are also valued.

Work Schedule

This is a full-time hourly position based onsite in Saskatoon, Saskatchewan. The role operates in a high-pressure, fast-paced environment and may require weekend shifts and overtime. The position is intended for someone who is comfortable working flexible hours and values returning home every evening.