Desktop Support Technician

Role overview

We are looking for a Desktop Support Technician to support RedMart, part of Lazada, in keeping warehouse and day-to-day operations running smoothly. This position focuses on hands-on IT assistance across devices, user support, and fast resolution of operational issues.

What you will do

• Deliver IT assistance for RedMart’s daily warehouse and business operations.
• Look after company endpoints and office hardware, including laptops, tablets, Android devices, printers, MFPs, PTBs, and user accessories.
• Resolve an average of 55–65 support tickets each month through prompt diagnosis and troubleshooting.
• Respond quickly to critical IT incidents that affect production activities so business disruption is kept to a minimum.
• Set up devices, deploy equipment, install and configure software, and support employee onboarding and offboarding.
• Work with internal stakeholders and external vendors to close complex technical issues.
• Keep inventory logs, asset movement records, and device documentation accurate and up to date.
• Offer guidance to end users to help them work more efficiently with company systems and tools.
• Make sure IT assets and systems remain aligned with company policies and operational expectations.

Additional information

This role is focused on practical desktop support within an operational environment, with an emphasis on responsiveness, asset management, and maintaining continuity for warehouse-related processes.