Customer Service Representative

Company Overview

Boxleo Courier & Fulfillment Services Limited provides logistics solutions that go beyond borders, with an emphasis on safe, efficient, and high-quality service delivery. The company supports a broad client base with specialized handling, value-added services, and practical innovations designed to address business needs. Built on trust, professionalism, and strong performance, Boxleo aims to be a dependable logistics partner.

Role Summary

This position is for a Call Center Agent based in Tanzania. The role focuses on handling customer interactions professionally, supporting order management, resolving issues, and helping the business meet service and call-handling targets.

Key Responsibilities

• Provide attentive, tailored support to customer needs.
• Answer customer calls in a professional manner and address inquiries and complaints.
• Receive, verify, and schedule orders and transactions while working toward targets set by the supervisor.
• Consistently meet the daily inbound call target defined by company policy.
• Manage a high volume of incoming and outgoing calls in a timely way.
• Use approved call-handling scripts for different situations and client interactions.
• Identify customer needs, clarify information, and offer practical solutions.
• Work toward both individual and team performance goals, both qualitative and quantitative.
• Assess customer complaints and issues and resolve them appropriately.
• Share information about the company’s products and services and help generate interest.
• Transfer calls to the right team members when necessary.
• Record important notes from customer conversations.
• Prepare call logs and reports without delay.
• Strengthen customer loyalty by delivering a positive phone experience.

Qualifications and Experience

• A diploma or bachelor’s degree in Business, Marketing, Communication, or another field from a recognized institution.
• At least 1.5 years of relevant experience in a call center or telesales environment.
• Strong communication and interpersonal abilities, with a professional customer approach.
• Solid understanding of customer service standards and call-handling practices.
• Demonstrated ability to hit sales and call targets while maintaining service quality.
• Good problem-solving, organization, and multitasking skills.
• Experience in courier, logistics, or a related industry will be considered an advantage.

Application Notes

Applicants must include “CALL CENTER AGENT” in the email subject line when submitting their application. Only candidates who are shortlisted will be contacted.

How to Apply

Send your application by email to hrtanzania@boxleocourier.com.