Customer Service Representative

Role overview

InterDent Service Corporation is seeking a Customer Service Representative to serve as the initial contact for customers. In this role, you will deliver prompt, courteous assistance, handle questions and concerns, and work to ensure a positive customer experience.

Key responsibilities

• Handle customer questions and requests through phone, email, and chat.
• Address complaints and work toward practical, appropriate resolutions.
• Keep accurate documentation of all customer conversations and case details.
• Work closely with internal teammates to strengthen service quality.
• Contribute to the creation and refinement of customer service policies and processes.

Ideal profile

The preferred candidate brings a balance of technical know-how and interpersonal strengths to manage customer conversations effectively.

• High school diploma or an equivalent qualification; additional education is beneficial.
• Experience with CRM platforms and Microsoft Office tools.
• Strong communication, problem-solving, empathy, and adaptability skills.

Compensation and benefits

The position includes a competitive pay package and employee benefits, plus room to grow professionally.

• Competitive salary and health insurance coverage.
• Opportunities to progress within the organization.
• A collaborative and supportive workplace culture.
• Flexible remote working options.
• Access to training and development resources.