Customer Service / Customer Support Intern

About the internship

SocialAddress is looking for a customer support intern to manage day-to-day customer communication and help deliver a smooth service experience. The role involves interacting with customers across calls, email, and messages, resolving queries, supporting follow-ups, and coordinating internally to keep service requests moving efficiently.

Key responsibilities

• Respond to incoming customer calls, emails, and messages promptly and professionally.
• Place outbound telecalling calls to prospective and existing customers to share product or service details, answer questions, and build interest.
• Handle customer questions, concerns, and complaints with accurate information and practical solutions.
• Identify customer needs and direct them to the right products, services, or support channels.
• Track and follow up on inquiries, service requests, feedback, and pending issue resolutions.
• Develop and nurture positive customer relationships that support satisfaction, retention, and loyalty.
• Record customer interactions, call notes, feedback, and closures accurately in CRM and Excel.
• Work with sales, marketing, and operations teams to ensure consistent customer support and service delivery.
• Escalate complex issues to the appropriate teams when required.
• Review customer feedback and communicate insights that can improve service quality and customer experience.
• Work toward daily, weekly, and monthly targets for calling volume, support performance, and service quality.

Who can apply

This internship is open to candidates who are available for a full-time, in-office role, can begin between 19 June 2026 and 24 July 2026, and can commit to a 6-month duration. Applicants must be based in Bangalore and should have relevant skills and interest in the role. Women looking to start or restart their career are also encouraged to apply. Freshers seeking jobs may also apply.

Other requirements

• Female candidates are preferred.
• A bachelor’s degree in Business, Marketing, Communications, or a related field is expected.
• Strong organization and time management skills are needed to handle multiple tasks and deadlines.
• High attention to detail is important for accurate record management and data handling.
• Basic computer skills and data entry ability are required.
• The ideal candidate should be self-driven, target-oriented, and comfortable in a fast-paced environment.
• Understanding of the sales cycle, from lead generation through closing, is preferred.
• Comfort using productivity tools such as Google Workspace or MS Office is required.
• A collaborative mindset and proactive problem-solving approach are important.
• Willingness to learn about the company’s products and services is necessary.

About SocialAddress

SocialAddress is a software company that offers brands, businesses, organizations, creators, artists, and individuals one platform to manage their social media needs. The company focuses on helping people build meaningful connections with their audiences.

Additional information

If converted into a permanent role after the internship, the expected annual salary will be in the range of ₹2,00,000 to ₹4,00,000.

Perks

The internship includes a certificate, a letter of recommendation, and the possibility of a job offer.

Stipend

Selected candidates will receive ₹10,000 to ₹15,000 per month.