Customer Assistant

Overview

Boots Ireland is hiring a Customer Assistant for its Carlow, County Carlow store. This position is a strong fit for someone starting their first job and wanting to build practical experience, as well as for candidates with retail experience who are ready for a fresh challenge. The role is based onsite and reports to the Assistant Store Manager or Store Manager.

What you will do

You may support the shop floor, tills, or back room operations depending on store needs. The role is focused on delivering friendly, helpful service and keeping the store running efficiently.

• Assist customers in a welcoming way by listening to their needs, answering questions, offering product guidance, suggesting suitable items, and helping with small touches such as providing a basket.
• Learn about in-store promotions and schemes and actively share that information with customers.
• Support smooth store operations by making sure shelves are well stocked and correctly displayed, serving customers at the tills, and helping manage stock in the stockroom.
• Work closely with the wider team to create an excellent shopping experience and keep the store clean, tidy, and well presented.

What you need

Full training is provided, so the company is mainly looking for people with the right attitude and personal strengths.

• Comfort working in a busy environment and keeping pace with changing tasks.
• Clear communication and active listening skills.
• A team-focused approach and willingness to contribute to a collaborative environment.
• An understanding that small gestures can significantly improve customer interactions.
• Interest in representing the Boots brand positively and helping customers choose the right products.

Desirable experience

Previous customer service or care experience would be helpful, but it is not required.

Benefits

• PRSA pension membership
• Partial paid maternity leave
• Discretionary annual bonus
• Employee discount
• Flexible benefits programme

Additional information

Boots offers a wider set of benefits designed to give employees flexibility, with eligibility depending on the role. Some exclusions may apply. The employer also notes that any salary figures shown on third-party websites are not supplied or approved by Boots and may be inaccurate.

About Boots

Boots aims to create an inclusive workplace where people are supported to be themselves and to achieve their potential. The company describes itself as an equal opportunity employer and says it values diversity, inclusion, and a positive work environment.

Next steps

If your application is shortlisted, you can expect an in-store interview within the next 14 days. The company also states that for roles advertised as full-time, part-time and job-share options may be discussed during the application process. Reasonable adjustments can be arranged if additional support is needed during the application or interview process.