Client Service Specialist

About the Company

Moomoo is a fast-growing wealth-tech and investing platform focused on changing how people invest. Founded in 2018, the company has expanded across Singapore, Australia, Japan, Canada, and Malaysia, and now serves more than 28 million users globally.

In Singapore, Moomoo Financial Singapore Pte. Ltd. operates under a licence from the Monetary Authority of Singapore (Licence No. CMS101000). In 2022, the company became the first digital brokerage to secure all five SGX Group memberships spanning the securities and derivatives markets, reflecting a strong focus on innovation and quality.

The organisation’s mission is to make investing more accessible, data-led, and inclusive. It aims to equip investors with practical tools, real-time market information, and intuitive technology so they can make smarter financial decisions. This role offers the chance to join a team working at the intersection of finance and technology while contributing to a platform designed to support investors at every stage.

Role Overview

The Client Service Specialist will support clients across onboarding, account servicing, platform usage, and issue resolution. The role requires close coordination with internal teams and a solid understanding of financial products and market operations.

Responsibilities

• Handle client onboarding and the opening of new accounts for both retail and institutional customers.
• Respond to client questions, service requests, and complaints quickly and in a professional manner.
• Guide clients in using the platform across trading, funding, corporate actions, settlements, margin calculations, and position transfers.
• Investigate client problems, take full ownership of each case, and work with internal teams to resolve issues through the correct escalation path.
• Maintain working knowledge of financial products such as Singapore, Hong Kong, and global equities, futures, funds, and fixed income instruments.

Requirements

• Minimum 1 to 2 years of strong customer service experience; experience in the securities industry is preferred.
• Solid understanding of global financial markets and a range of financial instruments will be an advantage.
• Good negotiation skills, the ability to communicate clearly, and the ability to work effectively across departments.
• Strong interpersonal skills and a willingness to learn.
• Comfortable speaking English; fluency in Mandarin is an added advantage.
• Self-driven, results-focused, able to work under pressure, and a cooperative team player.

Benefits

• Opportunity to join a leading digital brokerage with significant room for growth and career development.
• Competitive compensation package that recognises performance and contribution.
• Comprehensive insurance coverage for employees and dependents.
• Inclusive and lively workplace with team-building activities and company events.
• Business casual dress code every day.
• Additional perks and benefits may be shared during the hiring process.

Additional Information

Only shortlisted candidates will be contacted.